Edtech.com's Summary

Kennesaw State University is hiring an Enterprise Desktop Engineer - Apple Group to manage the Apple computers that faculty, staff, classrooms, labs, kiosks, and digital signage depend on. The engineer works inside the Enterprise Desktop Engineering group, which delivers desktop, laptop, and mobile operating systems, enterprise mobility management, software licensing, and printing services across the university. The work blends engineering design of device management systems with hands-on troubleshooting and documentation.

Highlights

Manage and maintain enterprise Apple devices, including faculty and staff workstations, classroom computers, labs, kiosks, and digital signage.
Implement the full lifecycle of desktop and end-user device management systems and services, keeping them stable, recoverable, and secure.
Diagnose and resolve problems with end-user devices and the management systems that support them.
Write and maintain documentation for the systems, services, processes, and procedures the group runs.
Back up the primary on-call staff by responding to major incidents on nights and weekends.
Adapt device deployment processes to fit different audiences, including faculty, staff, and student lab computers.
Draw on in-depth knowledge of operating systems, virtualization, and cloud services, along with extensive knowledge of device management operations.
Requires a bachelor's degree in computer science or a similar field, or equivalent education and experience, plus three years of IT experience with increasingly complex systems.
Prefer hands-on experience with Jamf Pro and with bash and python scripting for automating device management.
Favor candidates with higher education experience or an advanced degree in a related field.

Enterprise Desktop Engineer - Apple Group Full Description

Location

(Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

1. Responsible for the management and maintenance of enterprise Apple devices including but not limited to faculty and staff workstations, classroom computers, labs, kiosks, signage, etc.

Job Summary

Provides engineering expertise across the full lifecycle of the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions, including but not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage and printing solutions.

Responsibilities

KEY RESPONSIBILITIES:

Implements the full lifecycle of enterprise desktop and end user device management related systems, services and solutions, ensuring their quality, stability, recoverability, and security
Diagnoses and resolves problems
Develops and maintains documentation of systems, services, processes, and procedures
Augments primary on call staff by responding to major on call events on nights and weekends

Required Qualifications

Educational Requirements

Bachelors Degree in Computer Science or similar field or an equivalent combination of relevant education and/or experience

Required Experience

Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Qualifications

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience working in higher education
Preferred experience with Jamf Pro
Preferred experience with bash and python scripting

Knowledge, Skills, & Abilities

ABILITIES

Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to diagnose and resolve problems
Able to adapt end-user computing deployment processes for use in specific areas, including faculty, staff and student lab computers
Able to design, analyze, evaluate and implement desktop and end user device management related systems, services, and solutions
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to anticipate problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives

KNOWLEDGE

In-depth knowledge of several of the following: operating systems, virtualization, cloud services, and associated software
Extensive knowledge of desktop and end user device management operations
Must be well versed in current technologies, and industry best practices for their areas of responsibility

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position does not travel.
This position does not require security clearance.

Background Check

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

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Enterprise Desktop Engineer - Apple Group

Edtech.com's Summary

Enterprise Desktop Engineer - Apple Group Full Description

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