Illinois Institute of Technology
Application Administrator, Enterprise Systems
🇺🇸 Chicago, IL
🕑 Full-Time
💰 $70K
💻 Enrollment
🗓️ August 14th, 2025
CRM
LMS
Edtech.com's Summary
Illinois Institute of Technology is hiring an Application Administrator, Enterprise Systems. The role involves managing enrollment management systems, supporting data and systems management, and producing enrollment reporting functions. The position requires collaboration with various departments to serve as a subject matter expert and ensure optimal performance and data integrity across enterprise applications.
Highlights
- Administer and maintain CRM and enrollment management systems to optimize performance and data integrity.
- Configure workflows, rules, forms, portals, and integrations to support enrollment and student success.
- Collaborate with Enrollment, Admissions, IT, Academic Affairs, and senior leadership for system enhancements and problem resolution.
- Support enterprise applications including ERP (Ellucian Banner), LMS, and reporting tools with data exchange and system monitoring.
- Analyze business processes and recommend improvements; develop reports, dashboards, and data validations.
- Deliver training, documentation, and user support as a technical resource and subject matter expert.
- Proficiency required in Microsoft Office Suite and Microsoft Project or similar project management tools.
- Bachelor’s degree in computer science, information technology, or related field plus 2-3 years experience with higher education systems (e.g., Banner or Slate Technolutions).
- Work hours Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional additional hours as needed.
- Salary benchmark approximately $70,000; benefits package available.
Application Administrator, Enterprise Systems Full Description
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Application Administrator, Enterprise Systems
Position Details
Position Information
Position Title | Application Administrator, Enterprise Systems
Requisition # | S01472P
FLSA | Exempt
Location | IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department | User and Technical Services
GENERAL DESCRIPTION | We are seeking a highly motivated and skilled CRM Administrator to join the Enterprise Operations team of the Office of Technology (OTS). The Application Administrator, Enterprise Systems will support the
following key operations such as data management, systems management, and enrollment reporting functions. This position will collaborate with various key departments across the organization, serving asa subject matter expert in the enrollment management systems.
Benefits | Our commitment to employee well-being is reflected in our competitive benefits package located here: https://www.iit.edu/hr/benefits
COMMUNICATIONS | This position requires exceptional communication and analytical skills. The Application Administrator, Enterprise Systems will engage in written, verbal, and in-person communication with both internal and
external stakeholders.
CUSTOMER SERVICE | This role requires extensive collaboration with both internal and external stakeholders. Internally, the Application Administrator, Enterprise Systems will work closely with departments such as IT, Academic Affairs, and Enrollment, as well as with senior leadership and faculty,
Special Schedule Requirements | Monday through Friday, 8:30 a.m.–5:00 p.m., additional hours as needed
EEOC Statement | Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer committed to the principle of diversity and welcomes applicants who bring varied perspectives, experiences, and backgrounds to the university community. The university provides equal employment opportunities of race, color, national origin, sex, religion, age, sexual orientation, gender identity Veteran or disability statues, and any other legally protected class. All qualified applicants will receive equal consideration for employment.
Requisition # | S01472P
FLSA | Exempt
Location | IIT-Mies Campus (MC), 10 West 35th St., Chicago
Department | User and Technical Services
GENERAL DESCRIPTION | We are seeking a highly motivated and skilled CRM Administrator to join the Enterprise Operations team of the Office of Technology (OTS). The Application Administrator, Enterprise Systems will support the
following key operations such as data management, systems management, and enrollment reporting functions. This position will collaborate with various key departments across the organization, serving asa subject matter expert in the enrollment management systems.
Benefits | Our commitment to employee well-being is reflected in our competitive benefits package located here: https://www.iit.edu/hr/benefits
COMMUNICATIONS | This position requires exceptional communication and analytical skills. The Application Administrator, Enterprise Systems will engage in written, verbal, and in-person communication with both internal and
external stakeholders.
CUSTOMER SERVICE | This role requires extensive collaboration with both internal and external stakeholders. Internally, the Application Administrator, Enterprise Systems will work closely with departments such as IT, Academic Affairs, and Enrollment, as well as with senior leadership and faculty,
Special Schedule Requirements | Monday through Friday, 8:30 a.m.–5:00 p.m., additional hours as needed
EEOC Statement | Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer committed to the principle of diversity and welcomes applicants who bring varied perspectives, experiences, and backgrounds to the university community. The university provides equal employment opportunities of race, color, national origin, sex, religion, age, sexual orientation, gender identity Veteran or disability statues, and any other legally protected class. All qualified applicants will receive equal consideration for employment.
Qualifications
Education & Experience | Bachelor’s degree in computer science, information technology, or a related field. 2-3 years of experience with higher education systems, such as Banner or Slate Technolutions.
Knowledge & Skills | Ability to work independently with strong initiative and proactive problem-solving skills. Strong analytical and critical thinking abilities to develop effective, data-driven solutions. Excellent communication skills, both verbal and written, with the ability to communicate with all stakeholders at all levels. Collaborative mindset, working effectively across cross-functional teams including IT, operations, and business units. Highly detail-oriented, with a focus on delivering high-quality results in a timely and organized manner. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Project or similar project management tools
SUPERVISION & BUDGET AUTHORITY | N/A
Physical Environment and Requirements | This is a hybrid position (Illinois, Indiana, Wisconsin, California). Prolonged use of computers and intensive keyboard use required. May require the ability to move computers and other equipment up to 20lbs.
Knowledge & Skills | Ability to work independently with strong initiative and proactive problem-solving skills. Strong analytical and critical thinking abilities to develop effective, data-driven solutions. Excellent communication skills, both verbal and written, with the ability to communicate with all stakeholders at all levels. Collaborative mindset, working effectively across cross-functional teams including IT, operations, and business units. Highly detail-oriented, with a focus on delivering high-quality results in a timely and organized manner. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Project or similar project management tools
SUPERVISION & BUDGET AUTHORITY | N/A
Physical Environment and Requirements | This is a hybrid position (Illinois, Indiana, Wisconsin, California). Prolonged use of computers and intensive keyboard use required. May require the ability to move computers and other equipment up to 20lbs.
Certifications and Licenses
List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred. | N/A
Key Responsibilities
Key Responsibility | Enrollment & Student Services Administer and maintain application administrator, ensuring optimal system performance and data integrity. Configure and manage workflows, rules, forms, portals, and integrations to support enrollment and student success initiatives. Collaborate with Enrollment, Admissions, and IT teams to enhance CR capabilities and streamline business processes. Provide user support, troubleshoot issues, and implement enhancements based on stakeholder needs. Enterprise Systems Administration Support the administration and integration of other enterprise applications, including ERP (Ellucian Banner), Learning Management Systems (LMS), and reporting tools. Ensure seamless data exchange between Banner SIS and other university systems. Monitor system performance, troubleshoot errors, and coordinate upgrades or patches as needed. Maintain security standards, access controls, and compliance with data governance policies. Process Improvement & Data Management Work with functional users to analyze business processes and recommend system improvements. Develop and maintain reports, dashboards, and data exports to support strategic decision making. Ensure data integrity and accuracy across systems, implementing validation and quality checks as necessary. User Support & Training Serve as a technical resource and subject matter expert for enterprise applications. Develop and deliver training sessions, documentation, and best practices for users. Provide ongoing support, troubleshooting, and resolution of technical issues.
Percentage Of Time | 100
Percentage Of Time | 100
Posting Information
Work Hours | Monday thru Friday 8:30 a.m to 5:00 p.m.
Position Category | Full Time
Posting Date | 08/13/2025
Closing Date |
Posted Until Filled | Yes
Quicklink for Posting | https://iit7.peopleadmin.com/postings/11413
Position Category | Full Time
Posting Date | 08/13/2025
Closing Date |
Posted Until Filled | Yes
Quicklink for Posting | https://iit7.peopleadmin.com/postings/11413
Budget Information
Budget Amount
Benchmark Amount | 70000
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Resume
Optional Documents
- Cover Letter
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