Application Administrator III

Application Administrator III

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 Posting Details 

Posting Number  | S06896P
Position Title  | Application Administrator III
Functional Title  | Application Administrator
Department  | Information Technology-Tech Experience & Innovation
Salary Range  | Starting at $90,000 Annually Dependent on Qualifications
Pay Basis  | Monthly
Position Status  | Regular full-time
Location  | Richardson
Position End Date (if temporary)  |
Posting Open Date  | 03/05/2026
Posting Close Date  |
Open Until Filled  | Yes
Desired Start Date  | 04/06/2026

Job Summary  | The IT Service Management (ITSM) Application Administrator will report to and partner closely with the IT Service Management Director, serving as the organization’s primary expert in ITSM application configuration, platform administration, workflow design, and integrations. This role functions as the lead administrator, configurator, and solution designer for TeamDynamix, the University’s IT Service Management System—ensuring the environment is well-governed, continuously improved, and aligned with organizational and ITIL best practices. The organization has already established a robust ITSM tool and support processes. In this role, the individual will be responsible for reviewing and enhancing the existing platform, while providing expert guidance on refining changes that align with both industry standards and university-specific requirements.

This position primarily focuses on configuration and process improvement, requiring little to no traditional software development or minimal coding. Instead, it focuses on leveraging out-of-box capabilities to configure processes, design forms and workflows, integrate systems through iPaaS or similar tools, deliver training, and help standardize ITSM and PPM processes across the organization.

The role also maintains responsibility for platform documentation, service roadmaps, standard operating procedures, governance artifacts, and process diagrams—ensuring changes are reviewed, approved, and communicated in accordance with institutional standards and compliance requirements.

Minimum Education and Experience  | Bachelor’s degree and five to seven years of relevant experience; or the equivalent combination of relevant education and/or experience will be considered.

Preferred Education and Experience  | At least two years of Experience configuring and supporting Enterprise Applications At least four years of hands-on experience with an Enterprise IT Service Management tool (e.g. ServiceNow, TeamDynamix, etc.), including the ability to train users and configure data elements across multiple modules. ITIL Foundation or equivalent IT Service Management Certification Demonstrated knowledge of ITIL or an equivalent IT service management framework, with the ability to apply its principles in daily operational and process‑improvement work. Experience designing and configuring ITIL processes such as Incident, Request, Change, Knowledge, and Problem Management. Experience building workflows, forms, automation and low‑code integrations to connect enterprise systems and streamline ITSM processes, rules, and service request processes using no-code or low-code tools. Demonstrated ability to monitor, and maintain ITSM platform health, including job schedules, email monitors, and user imports Ability to create documentation, standard operating procedures, process maps, and user guides. Experience building dashboards, KPIs, and reporting for operational and leadership use. Demonstrated ability to perform security reviews, access audits, and compliance validation aligned with FERPA, HIPAA, DIR, UT System, and institutional governance requirements. Hands‑on experience building or supporting API‑based, webhook, or iPaaS-driven au

Other Qualifications  | To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities  | Accountable for the ITSM platform configuration and process development for the Office of Information Technology and campus stakeholders. Craft scalable solutions to enhance custom applications, services, and user experiences by leveraging out-of-box features or designing new configurations when needed. Engage with customers to understand needs, gather feedback, and enhance or create business processes that improve service delivery. Schedule, coordinate, and participate in scoping sessions, development meetings, video conferences, and working groups. Ensure all platform changes are thoroughly documented and processed according to established change and configuration management procedures. Develop and lead a user group representing departments and colleges across the institution to promote collaboration, share updates, and drive adoption. Research, troubleshoot, and resolve ITSM operational issues while recommending opportunities for process and platform improvements. Provide user-focused support and respond to inquiries in a friendly, timely manner aligned with defined Service and Operational Level agreements. Partner with change and configuration management teams to develop, implement, and mature processes that align with industry frameworks such as ITIL, ISO/IEC 20000-1, DESMF, and AESMF. Design, execute, and document functional and systems integration testing. Ensure all baseline changes are captured, documented, and communicated in accordance with governance standards. Mentor and support distributed IT team members who contribute to service management platform configuration. Collaborate with other OIT and institutional departments to support campus-wide initiatives and ensure cohesive service delivery. Maintain compliance with FERPA, HIPAA, DIR, UT System, and UT Dallas regulatory and security requirements. Create dashboards, reports, analytics, and metrics supporting data-driven decision making. Design, build, and maintain integrations between the ITSM platform and external enterprise systems using iPaaS or similar tools. Design, build and maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

Physical Demands and Working Conditions   
Physical Activities  |
Working Conditions  |
Additional Information  | Ideal candidate should possess the following: 100% confidentiality Polite, patient, ethical, trustworthy, prompt, and dependable Excellent listener Strong emotional intelligence Team player and team builder “Can do” attitude Customer Service Excellence Curious, innovative, results-focused TeamDynamix Administration and Configuration experience Higher education experience Experience working with integration tools such as iPaaS, workflow automation, or API-based connectors Experience facilitating training, workshops, or stakeholder sessions Experience supporting project and portfolio management processes or tools 
Remote Work Eligibility Statement
Hybrid Remote Work Available for Texas Residents
Special Instructions Summary  |
Important Message  | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

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Applicant Documents

Human Resources, 
 800 West Campbell Road, AD3.418 
 Richardson, 
 TX 75080-3021