Edtech.com's Summary

University of Calgary is hiring an Application Support Analyst - Information Technologies to keep the university's hosted software current and protected against security vulnerabilities. The analyst reviews systems for needed updates, plans and runs the patching work with IT teams, vendors, and system owners, and tests the results. The role also builds tools and standard processes so updates happen consistently across web applications, scheduling systems, and sensor systems.

Highlights

Review web applications, scheduling systems, and sensor systems to determine which updates, patches, or changes are needed to fix vulnerabilities and unsupported versions.
Work with IT teams, vendors, and system owners to choose the best approach for each system update.
Plan and execute system updates with stakeholders, then test each update before it goes live.
Develop tools and written standards that make updates faster and more consistent from one system to the next.
Build template strategies where possible and plan and run quality control reviews of the update work.
Maintain the risk and issues log, review it on a regular schedule, and escalate overdue items for management or resolution.
Needs a post-secondary degree in Computer Science or a related field and three to five years of relevant experience, including work with commercial off-the-shelf software and vendors.
Requires proven experience with Windows Server and RHEL operating systems and with Apache and IIS web servers.
Expects knowledge of networking, firewalls, proxies, certificates, and SSL, with scripting, Active Directory, Entra, and Microsoft 365 experience counted as assets.
Fills one of two limited-term positions of about 24 months in Application Web Services, where ServiceNow, ITIL, and software development knowledge are also assets.

Application Support Analyst - Information Technologies Full Description

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation within Alberta (Nose Hill Métis District 5 and Elbow Métis District 6).

Description

The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.

This position is part of the Application Web Services group within Information Technologies and reports to the Team Lead, Application Web Services. The group is responsible for supporting the onboarding and ongoing maintenance of software used by the University of Calgary.

The role will work with various teams within IT and other departments to ensure systems remain current and are patched against security vulnerabilities. The position will also support the development of a standard process to ensure systems are updated consistently and in a timely manner.

Application Web Services supports a broad range of software, systems, and platforms, including web applications, scheduling systems, and sensor systems. This role requires a strong understanding of how modern hosted software operates, and experience with various platforms and commercial off-the-shelf solutions is considered an asset.

Summary of Key Responsibilities (job functions include but are not limited to):

Technical / System Support

Review various system to determine update, patching and/or system change requirements to resolve vulnerabilities or unsupported system versions.
Work with various IT teams, vendors and system owners to determine best approach to update the system.
Plan and execute system update with the various stakeholders.
Test updates.
Develop tools as required to assist with update efficiency and consistency.
Develop standards and processes for updates to ensure consistency.

Quality Management

Development template strategies where possible.
Development of quality control reviews are planned and executed.

Risk and Issues Management

Manage risk and issues log.
Risks and issues are escalated for management and/or resolution if they are outstanding longer than expected.
Regular periodic reviews of risk and issue logs are conducted to close or escalate overdue items.

Qualifications / Requirements:

Completed a post-secondary degree in Computer Science or a related field.
3-5 years of relevant experience.
Proven experience working with a variety of COTS and Vendors.
Proficient at problem solving and troubleshooting.
Highly professional team player with strong interpersonal and communication skills.
Exceptional communication (verbal and written). Communicate effectively with business and IT professionals at all levels.
Diplomatic, collaborative, flexible, analytical, critical thinker, customer service oriented, self-starter, and facilitator.
Ability to quickly learn about new products, systems, applications and technologies.
Experience with Software development an asset.
Knowledge of ServiceNow an asset.
Knowledge of ITIL an asset.

Technology Specific Qualifications:

Proven experience with Window server and RHEL OS
Experience with Apache and IIS
Experience with developing scripts is an asset
Knowledge of networking, firewall, proxies, certificate, SSL
Knowledge of Active Directory, Entra, Microsoft 365 interface services is an asset

Application Deadline: October 16, 2026

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

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Application Support Analyst - Information Technologies

Edtech.com's Summary

Application Support Analyst - Information Technologies Full Description

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