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Pearson
Apprentice, Sales Support
CRM
Edtech.com's Summary
Pearson is hiring an Apprentice, Sales Support based in Noida, India to support day-to-day sales activities for its India Higher Education Sales team. The Apprentice maintains accurate customer and sales data, supports lead creation and conversion in OneCRM, and assists customers and internal teams with account statement requests. The 12-month apprenticeship also offers exposure to CRM systems, customer support processes, and sales operations.
- Support management of sales opportunities through OneCRM, including lead creation and conversion
- Maintain accurate customer, account, and sales data to support effective sales operations
- Assist customers and internal sales teams with account statement requests and related queries
- Support administrative and operational activities across the India Higher Education Sales team
- Monitor and update sales records to ensure data quality and accuracy
- Collaborate with team members to resolve customer requests within agreed timelines
- Gain exposure to CRM systems, customer support processes, and sales operations
- 12-month apprenticeship; Location: Noida, India
Apprentice, Sales Support Full Description
Position: Apprentice, Sales Support
Employer: Pearson — India Higher Education Sales
Location: Noida, India
Duration: 12-Month Apprenticeship
Pearson is seeking a motivated and detail-oriented Sales Support Apprentice to join its India Higher Education Sales team. This is an excellent opportunity to gain hands-on experience in sales administration, customer support, CRM management, and business operations while working alongside experienced sales professionals. As a Sales Support Apprentice, you will play a key role in supporting day-to-day sales activities, maintaining accurate customer and sales data, and ensuring a positive experience for both customers and internal stakeholders.
Key Responsibilities:
- Support the management of sales opportunities through OneCRM, including lead creation, lead conversion, and opportunity updates
- Maintain accurate customer, account, and sales data to support effective sales operations
- Assist customers and internal sales teams with account statement requests and related queries
- Support administrative and operational activities across the India Higher Education Sales team
- Monitor and update sales records to ensure data quality and accuracy
- Collaborate with team members to resolve customer requests in a timely and professional manner
- Help identify process improvements that enhance efficiency and customer experience
What We're Looking For:
- Strong attention to detail and organisational skills
- Good communication and interpersonal skills
- A willingness to learn and develop within a sales and customer support environment
- Basic knowledge of Microsoft Office applications (Excel, Word, Outlook)
- Ability to manage multiple tasks and work effectively within a team
What You'll Gain: Practical experience working within a professional sales environment; exposure to CRM systems, customer support processes, and sales operations; mentorship and support from experienced professionals; and a strong foundation for future career opportunities in sales, customer success, business operations, or account management.
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