Edtech.com's Summary

Utah Valley University is hiring an Area Technical Manager - EUTS. The role leads technical support for an assigned college or support area as part of End-User Technology Support (EUTS), reporting to the EUTS Director. The manager supervises a team of at least four part-time technicians who diagnose and repair faculty and staff workstations, and helps plan the technology the area will need.

Highlights

Hire, train, mentor, and evaluate the area's technical staff, aligning their training with their roles and giving regular feedback.
Manage technical support for the assigned college or area, making sure hardware, software, and digital system issues are resolved promptly.
Maintain the inventory of workstations, laptops, printers, scanners, and related equipment.
Analyze current and future technology needs, help set standards, policies, and procedures, and coordinate with the wider EUTS IT team.
Meet with students, academic departments, chairs, and deans to understand their technology needs and plan how to support them.
Bachelor's degree in a related field plus two or more years of related experience, or a combination of education and experience totaling six or more years.
Current A+, CNA, CNE, MCP, MCSE, CCNA, or another industry-recognized certification, with in-depth knowledge of network topologies and protocols and experience with Active Directory and authentication systems.
Full-time exempt salaried staff position on the Orem main campus.
Salary of $59,899 to $70,470 per year.

Area Technical Manager - EUTS Full Description

Salary: $59,899.00 - $70,470.00 Annually

Location: Main Campus - Orem

Job Type: FT Exempt Salaried Staff

Job Number: FY2706709

Division: VP Digital Transformation/CIO

Department: End-User Technology Support

Opening Date: 10/15/2026

Closing Date: 10/29/2026 11:59 PM Mountain

First Review Date: 10/22/2026

Required Documents Needed to Apply: Resume

Required Licenses or Certifications: Current A+, CNA, CNE, MCP, MCSE, CCNA, or other industry-recognized certification applicable to the essential functions required

Position Announcement

Utah Valley University is seeking an Area Technical Manager to lead technical support services for an assigned college or support area. Working under the direction of the EUTS Director, this position manages a team of at least four part-time employees responsible for diagnosing and repairing end-user workstations. The role requires in-depth knowledge of network topologies and protocols, as well as experience with Active Directory and authentication systems. Responsibilities include assisting with strategic technology planning and managing the inventory, maintenance, and oversight of computers and related equipment, including workstations, laptops, printers, and scanners. This is an excellent opportunity for a technology professional to combine technical expertise, team leadership, and resource management while ensuring reliable technology support for UVU’s campus community.

Summary of Responsibilities

Team Leadership: Responsible for hiring, firing, training, and performance management of department technical personnel. Mentor the technical team, ensuring their training aligns with their roles and responsibilities. Monitor and review the performance of team members, providing guidance and feedback as needed.
Strategic Technology Planning: Analyze current and future technology needs for the assigned support area/college. Assist in the development of goals and objectives, standards, policies, and procedures to support technology at UVU and within the support area/college. Coordinate efforts within the EUTS IT team to deliver seamless support services. Monitors the institutional intranet system within the support area/college to ensure its effectiveness.
Technical Support: Manage technical support services within the support area/college professionally and efficiently for users. Ensure that technology issues are resolved promptly and effectively. Responsible for helping and giving guidance to individuals, teams, or organizations experiencing technical issues with hardware, software, or digital systems. Maintains a substantial inventory of computers and associated equipment with end-user technology, which includes workstations, laptops, printers, scanners, etc
Stakeholder Engagement: Meet with students, academic departments, chairs, and deans to understand their technological needs. Collaborate on strategies to best support these needs.
Professional Development: Attend conferences, workshops, and training sessions to stay updated on industry best practices. Maintain an up-to-date library of relevant publications, resources, and training materials. Other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited college or university with a bachelor's degree in a related field and 2+ years experience related to the Summary of Duties or a combination of education and/or experience totaling 6+ years.

Licenses or Certifications

Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions required.

Knowledge / Skills / Abilities

Knowledge

Thorough knowledge of information technology in an educational environment.
Understanding of how to best support technology customers, including students, faculty, staff, and administrators.
Familiarity with higher education leadership.
Understanding of administrative computing, instructional technologies, ERP software solutions, student labs, and information security.

Skills

Strong leadership and supervisory skills.
Effective communication and interpersonal abilities
Effective problem-solving skills to identify

Abilities

Ability to lead and manage IT staff and cross-functional teams effectively.
Capacity to prepare and present ongoing projects and product documentation.
Discretion and independent judgment in making significant decisions.
Providing mentorship and guidance to team members for their professional growth.

EEO Statement

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

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