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Ohio State University
IT Relationship Manager
Edtech.com's Summary
Ohio State University is hiring an IT Relationship Manager. The role is the main point of contact between the university's central technology organization, the Office of Technology and Digital Innovation (OTDI), and the colleges and units it serves. The manager learns what each partner unit needs and connects it to OTDI services, so units adopt the right technology and get value from it.
Highlights
- Serve as strategic partner, trusted advisor, and primary liaison between OTDI and assigned partner units across the university.
- Own the customer experience and strategic success of an assigned portfolio of partners, aligning their business and academic priorities with OTDI services and technology capabilities.
- Shape demand, increase adoption of IT services, and contribute to project success by advocating for partners' needs and breaking down organizational silos.
- Practice financial stewardship while helping partners reach collaborative technology solutions that support the university's mission.
- Bachelor's degree or equivalent experience and four years in IT service management, business relationship management, or a related field.
- Preferred: more than four years of experience, knowledge of IT service management frameworks, project management experience, and strong communication and strategic thinking skills.
- Full-time regular position, first shift, 40 hours per week, based at Mount Hall on the Columbus campus.
- Salary range of $89,200 to $91,300 per year.
IT Relationship Manager Full Description
Location: Columbus Campus
Time Type: Full time
Job Requisition ID: R160866
Department: OCIO | Customer Solutions
The IT Relationship Manager (IT RM) serves as a strategic partner, trusted advisor, and primary liaison bridging the Office of Technology and Digital Innovation (OTDI) with partner units across Ohio State. Accountable for the overall customer experience and the strategic success of their assigned portfolio, the IT RM aligns business and academic priorities with OTDI services and technology capabilities to create lasting value. Navigating a complex IT portfolio requires a functional understanding of technology and operational fluency but true success in this role hinges on the intangible strengths of strong interpersonal skills and a genuine commitment to cultivating long-term partnerships. By breaking down organizational silos and advocating transparently for partner needs, the IT RM shapes demand, increases service adoption, contributes to project success, drives financial stewardship and fosters collaborative technology solutions that directly advances the broader Ohio State mission.
Required Education and Experience
- Bachelor’s degree or equivalent experience. Four years of experience in IT service management, business relationship management or related field
Desired Education and Experience
- More than four years of experience in IT service management, business relationship management or related field
- Strong communication and interpersonal skills
- Knowledge of IT service management frameworks
- Project management experience
- Strategic thinking and problem-solving abilities
Additional Information
The salary range for this position is $89,200 – $91,300 and the offer for this position will be based on internal equity and the candidate's qualifications.
Function: Information Technology
Sub-function: Relationship Management
Career Band: Specialized
Career Level: S3
Location: Mount Hall (0311)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.
Starting day one: Comprehensive benefits.
Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
Why work at Ohio State?
As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.
Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.
By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.
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