University of North Carolina - Charlotte
Assistant Director
🇺🇸 Hybrid - Charlotte, NC
🕑 Full-Time
💰 $39K - $54K
💻 Other
🗓️ December 22nd, 2025
Edtech.com's Summary
- Manage, administer, and lead activities across financial aid, registration, student accounts, and campus life within Niner Central.
- Utilize multiple computer applications including Salesforce CRM, Banner, TouchNet, and Imaging system for data management and reporting.
- Provide superior customer service and holistic problem resolution for students, parents, and stakeholders.
- Lead training, coaching, and development of Niner Central staff including new hires and part-time employees.
- Independently interpret and enforce policies while ensuring compliance with FERPA, PCI, and HIPAA regulations.
- Collaborate with campus departments including Financial Aid, Bursar, Registrar’s Office to improve processes and communication.
- Bachelor’s degree or equivalent combination of education and experience required.
- Experience in high-volume contact center environments and proficiency with Salesforce preferred.
- Salary range is $39,058 to $53,560 with anticipated hiring range of $39,058 to $48,823.
- Position requires confidentiality, effective decision-making, and crisis response capabilities.
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