Assistant Director

🇺🇸 Hybrid - Charlotte, NC

🕑 Full-Time

💰 $39K - $54K

💻 Project Management

🗓️ November 26th, 2025

CRM FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring an Assistant Director to provide front-line counseling, superior customer service, and holistic problem resolution within the Niner Central Student Services team. The role involves managing student services activities related to financial aid, registration, student accounts, and campus life, leading staff, improving processes, and coordinating training while adhering to relevant policies and confidentiality laws.

Highlights

Manage and lead student services activities across financial aid, registration, student accounts, and campus life.
Provide superior customer service with holistic problem resolution for students, parents, and visitors.
Analyze and improve workflows and communication among Niner Central and related campus departments.
Coach staff, facilitate training for new and existing employees, and contribute to administrative decisions including budget and labor management.
Use various computer applications, including Salesforce CRM, Banner, TouchNet, and Imaging system for data management and reporting.
Ensure compliance with FERPA, PCI, HIPAA, and university policies protecting confidentiality.
Require a Bachelor's degree or equivalent combination of experience and training.
Experience in high-volume contact center environments and superior customer service skills preferred.
Collaborate consistently with campus departments such as Financial Aid, Bursar, and Registrar's Office.
Salary range from $39,058 to $53,560 with anticipated hiring between $39,058 and $48,823.