Edtech.com's Summary

Georgia State University is hiring an Assistant Director, Academic Advisement. The role leads graduation counseling within the University Advisement Center, supervising a team of Graduation Counselors while also advising undergraduate students directly. The assistant director oversees graduation strategies for high-credit, off-progression, and at-risk students and serves as an escalation point for complex academic policy cases.

Highlights

Supervise Graduation Counselors, including hiring, onboarding, training, performance evaluation, and professional development.
Oversee graduation-focused advising strategies for high-credit, off-progression, and at-risk student populations, and lead targeted completion campaigns.
Serve as the escalation point for complex academic policy interpretation, degree exceptions, substitution requests, and cross-college issues.
Ensure accurate, timely degree evaluations and graduation plans across the team, in line with Board of Regents and institutional regulations.
Use EAB Navigate, Banner, Degree Works, Argos, and Excel to monitor graduation trends and counselor caseloads and to report to Director-level leadership.
Develop training frameworks and quality assurance processes for Graduation Counselors on policy updates, degree evaluation practices, and data tools.
Collaborate with colleges, the Registrar, Financial Aid, and Enrollment Services to resolve high-impact student cases.
Bachelor's degree and three years of supervisory or management experience, with a master's degree and five years in student affairs, retention, or advising preferred.
Salary of $66,600 for a full-time, exempt position, Monday through Friday, 8:30 AM to 5:15 PM.

Assistant Director, Academic Advisement Full Description

Assistant Director, Academic Advisement

Student Success

University Advisement Center

The Division of Student Success seeks an Assistant Director to provide leadership within the University Advisement Center. Successful candidates will be forward‑thinking, student‑centered, and solutions‑oriented leaders committed to strengthening one of the nation’s fastest‑improving graduation and retention environments.

The Assistant Director will supervise a team of academic advisors and will also provide direct advisement services to support undergraduate students.

WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT PLACE?

Generous benefits including: Paid Leave Time; Comprehensive Health, dental, and vision insurance Coverage; 403(b) and Pension plans
A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
Tuition Assistance Program lets employees take classes for free. At Georgia State University we emphasize work-life balance.

HERE IS WHAT YOU WILL DO

Team Leadership & Supervision

Directly supervising Graduation Counselors including hiring, onboarding, training, performance evaluation, and professional development.
Establishing expectations, workflows, and accountability measures that support consistent, high-quality graduation counseling practices
Providing leadership, coaching, and support for complex student cases escalated by Graduation counselors
Fostering a collaborative, solution-focused culture centered on student success, policy expertise, and continuous improvement.

Strategic Graduation & Degree Progression Oversight

Oversee graduation-focused advising strategies for high-credit, off-progression, and at-risk student populations
Ensuring accurate and timely degree evaluations, graduation plans, and policy interpretations across the team
Monitor degree progression barriers, identify systemic issues, and partner with Assistant Directors and Directors on resolution strategies.
Lead the development, refinement, and execution of graduation initiatives and targeted completion campaigns.

Policy Interpretation & Advanced Case Resolution

Serve as an escalation point for complex academic policy interpretation, degree exceptions, substitution requests, and cross-college issues.
Ensure Graduation Counselors apply policies consistently and in alignment with Board of Regents and institutional regulations.
Collaborate with colleges, the Registrar, Financial Aid, and Enrollment Services to resolve high-impact student cases.
Recommend policy clarifications or process improvements based on case trends and outcomes.

Data-Informed Decision Making & Reporting

Utilize data systems (EAB Navigate, Banner, Degree Works, Argos, Excel, and related tools) to monitor graduation trends, counselor caseloads, and intervention effectiveness.
Analyze retention, progression, and completion data to inform staffing models, outreach strategies, and resource allocation.
Prepare reports and insights for Director-level leadership to support institutional planning and performance metrics.
Use data to drive continuous improvement across graduation counseling practices.

Cross-Unit Collaboration & Institutional Alignment

Partner with Assistant Directors, College Advising Offices, and Academic Advisors I-III to align graduation advising standards and messaging.
Represent the Graduation Counseling team on cross-functional committees focused on retention, curriculum, and academic operations.
Serve as a subject-matter leader in degree progression and completion strategies across the university.
Support onboarding and training efforts for broader advising staff as needed.

Training, Quality Assurance & Program Development

Develop and oversee training frameworks for Graduation Counselors related to policy updates, degree evaluation best practices, and data tools.
Establish quality assurance processes to ensure accuracy, consistency, and compliance in graduation counseling work.
Identify professional development opportunities that expand team expertise and leadership capacity.
Support presentations, workshops, and internal communications related to graduation pathways and academic policy.

Qualifications:

Minimum Requirements:

Bachelor's degree and three years of supervisory/management experience, or a combination of education and experience.

Preferred Hiring Requirements:

Preference may be given to candidates who demonstrate the following:

A Master’s degree and at least five years of experience in student affairs, student retention, academic advising, or related higher education roles.
Experience supervising, mentoring, or serving as a lead worker for advising or student-facing staff.
Experience leading academic processes, student retention initiatives, or cross-campus projects.
Demonstrated ability to use data and analytics to inform student success interventions and operational improvements.
Strong oral and written communication skills, with proven ability to resolve complex student issues through follow-up and coordination.
Proficiency with Banner, Excel, and student success platforms such as EAB Navigate and Degree Works (or comparable systems).

College/Business Unit: Student Services

Department: University Advisement Center

Location: Atlanta Campus

Shift: M-F, 8:30AM-5:15PM

Salary : $66,600

Pay Grade: 21

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 10/14/26, 10:13:20 AM

Closing Date: 10/28/26, 11:59:00 PM

Special Instructions:

To be fully considered for this position, all applicants must submit the following at the time of submission:

A complete and accurate GSU application
Resume
Cover Letter (optional)
3 Professional references

Equal Employment Opportunity: Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

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Edtech.com's Summary

Assistant Director, Academic Advisement Full Description

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