Appalachian State University
Assistant Director, College Advising and Support Services Hub (Hickory)
🇺🇸
Hybrid - Hickory, NC
🕑
Full-Time
💰
$54K - $65K
💻
Academic Advising
🗓️
February 18th, 2026
Edtech.com's Summary
Appalachian State University is hiring an Assistant Director, College Advising and Support Services Hub (Hickory). The role involves providing academic advising and support services to undergraduate students at the Hickory campus, assisting with course planning, degree auditing, and supervising academic advisors, while collaborating with faculty and staff to promote student success.
Highlights
- Assist undergraduate students in developing academic plans and course selection.
- Manage records processing, degree auditing, and monitor academic progress.
- Develop strategies to communicate academic policies to students and make referrals to campus resources.
- Provide guidance to faculty and staff on advising policies and student issues.
- Supervise and train academic and faculty advisors as needed.
- Participate in recruitment, orientation, and other college events at the Hickory campus.
- Collaborate with the Director on procedure manual maintenance and assist Associate Deans with course planning and seat management.
- Required skills include proficiency with Google Suite, Microsoft Office, Banner, DegreeWorks, DocuWare, Self-Service, Dashboard, and E-Print.
- Minimum qualification is a Master's degree with strong communication, organizational skills, and a commitment to student success.
- Salary range is $54,000 to $65,000 annually, full-time 40 hours per week, 12 months per year, with some after-hours and weekend commitments.
Assistant Director, College Advising and Support Services Hub (Hickory) Full Description
Assistant Director, College Advising and Support Services Hub (Hickory) Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the
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Please see Special Instructions for more details.
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
- Cover Letter
- Resume
- List of 3 professional references
- undergrad and grad (unofficial transcripts)
Posting Details
Request to Recruit
Position Title | Assistant Director, College Advising and Support Services Hub (Hickory)
Location | Hickory, NC
Faculty Rank | No
Provide Rank | N/A
Position Number | 097851
Department | College of Arts and Sciences - 250000
Location | Hickory, NC
Faculty Rank | No
Provide Rank | N/A
Position Number | 097851
Department | College of Arts and Sciences - 250000
Position Summary Information
Primary Purpose | The College of Arts & Sciences (CAS) at Appalachian State University invites applicants for a full-time (twelve-month) Assistant Director position for the Hickory campus. The Assistant Director of the College Advising and Support Services Hub (CASSH) supports the CAS mission and goals by assisting the office in providing services to the administration, faculty, staff, and students, primarily at the Hickory location.
Minimum Qualifications | Master’s degree from an accredited institution. High level of computer proficiency, including Google Suite, Microsoft Word, Excel, PowerPoint, email, online conferencing. Ability to quickly learn technical advising tools including, but not limited to, Banner, DegreeWorks, DocuWare, Self-Service, Dashboard, and E-Print. Evidence of excellent written, verbal, and interpersonal communication skills. Strong organizational ability and attention to detail and accuracy. Possesses excellent interpersonal skills and works well in a team environment requiring both ability to take initiative and work independently and collaboratively. Strong desire to work with a college-age student population and commitment to student success. Exhibits commitment to execute all responsibilities with quality and excellence. Exhibits high level of ethics, integrity, and professionalism in all dealings. Exhibits strong work ethic and willingness and flexibility to assist with any task, as needed. Exhibits commitment to sustainable work practices. Respects the confidentiality of all information accessible through the position.
License/Certification Required | N/A
Preferred Qualifications | Master’s degree from an accredited institution in academic advising, student development, counseling, education, or related field. Student services-related work experience in a Higher Education setting. Proficiency with SCT Banner Student System and DegreeWorks degree auditing system Experience with computerized registration. Experience interpreting and administering academic policies with a clear understanding of how these policies affect the student population as a whole as well as the individual student.
Essential Duties and Responsibilities | The Assistant Director, CAS CASSH, Hickory is part of a team responsible for providing a variety of services to undergraduate CAS students primarily for the Hickory campus, with occasional assistance in Boone. The College of Arts & Sciences includes 17 academic departments, two centers, and one residential college. The College has approximately 6,700 students in 93-degree programs. This position will be primarily in-person at the Hickory, NC campus with limited remote flexibility, depending on operational needs. Occasional travel to the Boone, NC campus will be required for training and events.
Responsibilities include, but are not limited to: Assisting undergraduate students develop appropriate and realistic academic plans. Assisting students with course selection and obtaining or granting special permissions for course enrollment when needed. Assisting in records processing and degree auditing. Monitoring academic progress and assisting students in academic difficulty with strategies for achieving academic success. Developing and executing strategies that disseminate information about academic programs and policies to new, readmitting and continuing students. Making appropriate referrals to campus resources as needed. Providing guidance to faculty and staff on student issues and advising policies. Assisting with the daily operations of CAS academic advising needs in Hickory. Providing training and supervision of academic advisors and faculty advisors as needed. Participating in recruitment/orientation events at the Hickory campus including open house,new student orientation and other activities for the College. Collaborating with the Director in writing and maintaining procedure manuals. Assisting CAS Associate Deans with course planning and course seats management needs for the Hickory campus.
Type of Position | Full Time Position
Staff/Non-Faculty | Staff/Non-Faculty
VISA Sponsorship? | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type | 1.0
Work Schedule/Hours | Monday – Friday, 8:00am – 5:00pm; Some after hours and attendance at weekend events will be required.
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Suggested Salary Range | $54,000-$65,000
Physical Demands of Position | To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Minimum Qualifications | Master’s degree from an accredited institution. High level of computer proficiency, including Google Suite, Microsoft Word, Excel, PowerPoint, email, online conferencing. Ability to quickly learn technical advising tools including, but not limited to, Banner, DegreeWorks, DocuWare, Self-Service, Dashboard, and E-Print. Evidence of excellent written, verbal, and interpersonal communication skills. Strong organizational ability and attention to detail and accuracy. Possesses excellent interpersonal skills and works well in a team environment requiring both ability to take initiative and work independently and collaboratively. Strong desire to work with a college-age student population and commitment to student success. Exhibits commitment to execute all responsibilities with quality and excellence. Exhibits high level of ethics, integrity, and professionalism in all dealings. Exhibits strong work ethic and willingness and flexibility to assist with any task, as needed. Exhibits commitment to sustainable work practices. Respects the confidentiality of all information accessible through the position.
License/Certification Required | N/A
Preferred Qualifications | Master’s degree from an accredited institution in academic advising, student development, counseling, education, or related field. Student services-related work experience in a Higher Education setting. Proficiency with SCT Banner Student System and DegreeWorks degree auditing system Experience with computerized registration. Experience interpreting and administering academic policies with a clear understanding of how these policies affect the student population as a whole as well as the individual student.
Essential Duties and Responsibilities | The Assistant Director, CAS CASSH, Hickory is part of a team responsible for providing a variety of services to undergraduate CAS students primarily for the Hickory campus, with occasional assistance in Boone. The College of Arts & Sciences includes 17 academic departments, two centers, and one residential college. The College has approximately 6,700 students in 93-degree programs. This position will be primarily in-person at the Hickory, NC campus with limited remote flexibility, depending on operational needs. Occasional travel to the Boone, NC campus will be required for training and events.
Responsibilities include, but are not limited to: Assisting undergraduate students develop appropriate and realistic academic plans. Assisting students with course selection and obtaining or granting special permissions for course enrollment when needed. Assisting in records processing and degree auditing. Monitoring academic progress and assisting students in academic difficulty with strategies for achieving academic success. Developing and executing strategies that disseminate information about academic programs and policies to new, readmitting and continuing students. Making appropriate referrals to campus resources as needed. Providing guidance to faculty and staff on student issues and advising policies. Assisting with the daily operations of CAS academic advising needs in Hickory. Providing training and supervision of academic advisors and faculty advisors as needed. Participating in recruitment/orientation events at the Hickory campus including open house,new student orientation and other activities for the College. Collaborating with the Director in writing and maintaining procedure manuals. Assisting CAS Associate Deans with course planning and course seats management needs for the Hickory campus.
Type of Position | Full Time Position
Staff/Non-Faculty | Staff/Non-Faculty
VISA Sponsorship? | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type | 1.0
Work Schedule/Hours | Monday – Friday, 8:00am – 5:00pm; Some after hours and attendance at weekend events will be required.
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Suggested Salary Range | $54,000-$65,000
Physical Demands of Position | To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Posting Details Information
Posting Date | 02/16/2026
Closing Date | 03/01/2026
Open Until Filled | No
Evaluation of Applications Begins | 02/20/2026
Proposed Date of Hire | 04/01/2026
Special Instructions to Applicants | For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
Cover Letter Resume List of 3 professional references undergrad and grad (unofficial transcripts)
Search Chair Name | Diana Nelson
Search Chair Email | nelsondj@appstate.edu
Quick Link | https://appstate.peopleadmin.com/postings/53305
Posting Number | 201501728P
Closing Date | 03/01/2026
Open Until Filled | No
Evaluation of Applications Begins | 02/20/2026
Proposed Date of Hire | 04/01/2026
Special Instructions to Applicants | For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
Cover Letter Resume List of 3 professional references undergrad and grad (unofficial transcripts)
Search Chair Name | Diana Nelson
Search Chair Email | nelsondj@appstate.edu
Quick Link | https://appstate.peopleadmin.com/postings/53305
Posting Number | 201501728P
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Briefly describe your philosophy or definition of student success.
(Open Ended Question) - * Briefly describe your experience working with students and faculty.
(Open Ended Question) - * Briefly describe your experience working with Banner Student, DegreeWorks and Google Workspace products.
(Open Ended Question) - * This position requires strong organizational skills and the ability to work independently. Briefly describe how your past work experiences have prepared you to meet these requirements.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter / Letter of Interest
- List of References with Contact Information
- Transcript-Undergraduate (Unofficial) - No Password Protected Documents
- Transcript-Graduate (Unofficial) - No Password Protected Documents
Optional Documents
Contact Us:
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489
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