Edtech.com's Summary

University of Houston is hiring an Assistant Director, Customer Service. The job involves overseeing daily customer service operations, managing staff availability, executing departmental campaigns, and serving as the primary contact for training and performance reporting. Responsibilities also include drafting communications, coordinating engagement activities, developing business processes, and participating in conferences.

Highlights

Oversees day-to-day customer service operations.
Manages front office operations and departmental campaigns.
Handles drafting and editing of web, email, social media, and print information.
Proficiency in MS Office, CRM, and PeopleSoft required.
Salary range: $58,809 - $64,690.
Bachelor's degree required.
Minimum of three years of related job experience required.
Preferred: Previous experience in a college/university setting and Spanish fluency.

Assistant Director, Customer Service Full Description

| Department: Undergraduate Admissions
| Salary: $58,809 - $64,690
| Description: Job Summary The Assistant Director of Customer Services oversees the department's daily customer service operations. This includes but is not limited to, the integrated delivery of information, front office operations, call, print, and email communications, and on-campus programming.Duties Oversees and manages the availability of staff responsible for supervising front office operations Manages the execution of some departmental campaigns Serves as the primary point of contact for all front office aspects of performance training, updated management, and reporting Assists in drafting and editing web, email, social media, and print information Coordinates institutional engagement through departmental training sessions and meet-and-greet briefings Develops and manages customer service business processes and procedures Manages resources required for communication in the front office Oversees services offered in the department, provides information to various entities, and resolves issues that may arise Serves on various committees and participates in local, state, and national conferencesMarginal Duties Performs all other duties as assignedSupervisory Responsibilities Direct Reports: full-time and part-time employeesDelegation of Work: Regularly assigns work to subordinate(s)Supervision Given: Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employeesKnowledge, Skills, and Abilities Knowledge: Knowledge of the trends, issues, and accepted practices relevant to customer service in higher educationSkills: Strong technical skills, including proficiency in MS Office, CRM, and PeopleSoft Excellent customer service skills Good interpersonal and communication skillsAbilities: Ability to create manuals and train people Ability to effectively communicate and collaborate with a wide range of individuals and constituencies in a diverse communityWork Location and Physical Demands Primary Work Location: Works in an office environmentPhysical Demands: Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements Individual has discretion about walking, standing, etc., and has minimal exposure to physical risks Must have the ability to move items of up to 25 lbsQualifications Required Education: Bachelor's degreeRequired Experience: Minimum of three (3) years of related job experienceLicense/Certification: None RequiredPreferred Qualifications Previous experience in college/university setting Fluent in Spanish
| All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are an Equal Opportunity Institution.

Original Job Description

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Assistant Director, Customer Service

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