Assistant Director, Financial Aid

🇺🇸 Dayton, OH 🕑 Full-Time 💰 TBD 💻 Financial Aid 🗓️ January 17th, 2026

Salesforce CRM

Edtech.com's Summary

University of Dayton is hiring an Assistant Director, Financial Aid. This role involves counseling students on financial aid, managing communication through various platforms, and improving processes to support student retention and accurate financial aid awards.

Highlights

Provide counseling to students and families regarding financial aid options and FAFSA application review.
Handle escalated financial aid conversations referred by counseling teams and the university's service partner.
Manage communication efforts using CRM, Porches, email, and phone outreach to engage students proactively.
Identify and implement process improvements in financial aid services.
Collaborate with university colleagues to support student retention and financial aid accuracy.
Required to have a Bachelor's Degree and at least 2 years of experience in a professional service environment.
Preferred qualifications include a Master's Degree, experience with financial aid counseling, knowledge of Title IV Programs, and proficiency with Ellucian Banner and Salesforce CRM.
Strong written and oral communication skills, problem-solving ability, and capacity to work independently and as part of a team are essential.
Must align with Catholic and Marianist values and principles.