Edtech.com's Summary

Savannah College of Art and Design is hiring an Assistant Director of Graduate Enrollment to support SCADnow, the university's online learning platform, by guiding prospective graduate students through the admission and financial aid process. The role builds relationships with applicants and their families by phone, email, text, and Zoom, while managing a high volume of daily inquiries about university policies and requirements. This position also travels to recruitment events such as college fairs, high-school visits, and accepted-student celebrations, and serves as the team's primary financial aid resource for incoming students.

Highlights

Guide prospective graduate students through the admission process for SCADnow, SCAD's online learning platform
Serve as the primary financial aid contact for incoming students and families, explaining aid, cost of attendance, and payment options
Manage a daily volume of applicant, guardian, and school-counselor calls and emails, answering questions about policies and requirements
Travel to off-campus recruitment events, including college fairs, high-school visits, information sessions, and accepted-student celebrations
Track applicant documents and manage a daily telephone and Zoom appointment schedule using Calendly
Prioritize outreach to “right-fit” applicants using adviser ratings and Pardot reporting
Review scholarship opportunities, including SCAD Challenge and state incentive scholarships, alongside portfolio and résumé submission guidelines
Support webinars, online chat sessions, and Live Agent shifts throughout the admission cycle
Assist with special events such as SCAD DAYS, Spotlight Days, commencement, and orientation
Bachelor's degree required, with occasional evening and weekend availability and preferred experience with Microsoft Suite

Assistant Director of Graduate Enrollment Full Description

As an assistant director of graduate enrollment for SCADnow – The University for Creative Careers’ signature online learning platform that offers on-the-go artists, designers, and professionals the best of both worlds in distance education – you’ll explain the unrivaled resources we offer to prospective students. On the admission team, you’ll work with prospective students to complete applications for review, advise on financial aid and scholarships, and communicate deadlines via phone, email, text, and Zoom.

To support the university’s mission, preparing students for creative professions, you will:

Travel to support off-campus events and other recruitment opportunities, including information sessions, meetings, accepted-student celebrations, high-school classroom or guidance visits, college fairs, and conferences
Build relationships with applicants and their guardians by phone, email, social media, and handwritten correspondence throughout the admission and enrollment process
Receive and effectively handle a large volume of daily incoming calls and emails from applicants, guardians, and school counselors to answer complex questions about university policies and requirements
Discuss admission requirements by student type and enrollment timelines, prepare completed applications for admission review, and personally congratulate students on their acceptance
Operate management systems; record and track applicant documents, individual contacts, and more; manage a daily telephone/Zoom appointment schedule via Calendly

As an advocate for prospective students, you will:

Manage applicant files and prioritize outreach using reports, adviser ratings, and Pardot to identify “right-fit” students
Complete data-driven outreach projects as assigned by admission leadership
Serve as the primary financial aid contact for incoming students and their families; explain the federal aid process, cost of attendance, budgeting, and payment options; assist with verifications; and advocate for students seeking additional financial support
Review portfolio and résumé submission guidelines along with other SCAD scholarship opportunities, including SCAD Challenge, state incentive scholarships, and other recognized achievements
Stay informed about university policies and procedures to communicate accurate information about the school

Additionally, you will:

Participate in webinars and support online chat sessions to reach students at various points throughout the admission cycle
Cover two Live Agent shifts per month
Assist with special events as needed, including SCAD DAYS, Spotlight Days, commencement, Summer Swarm, and orientation
Prepare deposit-paid students for enrollment through proactive communication and encourage quarterly balance payments by the published due date
Perform other duties as assigned

Ideal candidates will demonstrate:

Excellent communication, organization, strategic thinking, and time management skills
A strong attention to detail
An ability to work well under pressure, quickly shift focus, and maintain a positive attitude

Minimum qualifications:

Bachelor’s degree
Able to work occasional evening and weekends

Preferred qualifications:

Experience with Microsoft Suite

Certificates, licenses, and registrations:

Valid driver's license

Travel required:

10–20%

Work hours:

The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Commitment to inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches inclusion by empowering everyone to comfortably be one’s authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure

SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Prohibition against sexual misconduct

SCAD prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at scad.edu/sexualmisconduct.

Clery Act security report

SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security. Information regarding campus security, personal safety and fire safety, including topics such as crime prevention, crime reporting policies and crime statistics for the most recent three year period, and disciplinary procedures is available on the SCAD safety and security website at scad.edu/safety.

Questions?

Contact [email protected].

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Assistant Director of Graduate Enrollment

Edtech.com's Summary

Assistant Director of Graduate Enrollment Full Description

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