Virginia's Community College System
Assistant Director of Help Hub Operations (00016)
🇺🇸
Hybrid - Chesterfield, VA
🕑
Full-Time
💰
$70K - $75K
💻
Operations
🗓️
June 3rd, 2026
Canvas
Edtech.com's Summary
Brightpoint Community College is hiring an Assistant Director of Help Hub Operations. The role involves managing on-campus and remote student support services provided by the Help Hub staff, coordinating with college care teams to deliver holistic and personalized assistance to students across two campuses, with flexibility to work some evenings and weekends.
Highlights
- Manage overall operations of Help Hub services both on-campus and remotely.
- Provide direct service support to students through an integrated help system.
- Collaborate with Student Success team and college care teams to address student needs.
- Proficiency required in PeopleSoft, EAB Navigate, Canvas, Microsoft Office; Google Suite preferred.
- Must maintain confidentiality with sensitive student information.
- Bachelor’s degree required; Master’s degree preferred.
- Experience managing in-person and remote teams preferred.
- Flexible work schedule including some evenings, occasional weekends, and telework.
- Full-time position with pay range of $70,000 - $75,000, commensurate with experience.
- Comprehensive benefits package including health insurance, retirement system participation, leave, and professional development.
Assistant Director of Help Hub Operations (00016) Full Description
Assistant Director of Help Hub Operations (00016)
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Summary
Working Title | Assistant Director of Help Hub Operations (00016)
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Exempt
Pay Band | 04
Position Number | 29000016
Agency | Brightpoint Community College
Division | Brightpoint Community College (Div)
Work Location | Chesterfield - 041
Hiring Range | $70,000 - $75,000 (Commensurate with experience and qualifications)
Emergency/Essential Personnel | No
EEO Category | 2-Professionals
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | Yes
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday-Friday, 8:00am-5:00pm; as needed
Sensitive Position | No
Job Description
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint offers a robust benefits package, including: State of Virginia employee benefits Comprehensive health insurance (medical, dental, and vision) Virginia Retirement System (VRS) participation Generous annual leave and paid holidays Remote work flexibility, depending on role and departmental needs Professional development opportunities Continuous learning programs Access to wellness resources and employee assistance programs
Brightpoint Community College invites internal applications from highly motivated individuals to apply for the Assistant Director of Help Hub Operations (ADHH) position. As part of the Student Success team, the ADHH and staff collaborate with others to assist students across various needs, ensuring holistic and personalized support throughout their educational journey. The ADHH is responsible for the overall management of the on-campus and remote services provided by Help Hub staff. The Help Hub staff provide direct service support for students through an integrated help system that facilitates both direct and indirect inquiries toward college care teams. This position supports students at both campuses and may need to work evening or weekend shifts as needed.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Proficiency in the use of PeopleSoft, EAB Navigate, Canvas, Microsoft Office, Google suite preferred. Must possess ability to maintain confidentiality while working with highly sensitive information. Successful completion and passing of a criminal background check will be required. Candidates must be able to work a flexible schedule, including some evenings, occasional weekends and teleworking if required.
Additional Considerations | Bachelor’s degree or equivalent. Master’s Degree.
Prior experience managing in-person and remote teams.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | As required
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Exempt
Pay Band | 04
Position Number | 29000016
Agency | Brightpoint Community College
Division | Brightpoint Community College (Div)
Work Location | Chesterfield - 041
Hiring Range | $70,000 - $75,000 (Commensurate with experience and qualifications)
Emergency/Essential Personnel | No
EEO Category | 2-Professionals
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | Yes
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday-Friday, 8:00am-5:00pm; as needed
Sensitive Position | No
Job Description
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint offers a robust benefits package, including: State of Virginia employee benefits Comprehensive health insurance (medical, dental, and vision) Virginia Retirement System (VRS) participation Generous annual leave and paid holidays Remote work flexibility, depending on role and departmental needs Professional development opportunities Continuous learning programs Access to wellness resources and employee assistance programs
Brightpoint Community College invites internal applications from highly motivated individuals to apply for the Assistant Director of Help Hub Operations (ADHH) position. As part of the Student Success team, the ADHH and staff collaborate with others to assist students across various needs, ensuring holistic and personalized support throughout their educational journey. The ADHH is responsible for the overall management of the on-campus and remote services provided by Help Hub staff. The Help Hub staff provide direct service support for students through an integrated help system that facilitates both direct and indirect inquiries toward college care teams. This position supports students at both campuses and may need to work evening or weekend shifts as needed.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Proficiency in the use of PeopleSoft, EAB Navigate, Canvas, Microsoft Office, Google suite preferred. Must possess ability to maintain confidentiality while working with highly sensitive information. Successful completion and passing of a criminal background check will be required. Candidates must be able to work a flexible schedule, including some evenings, occasional weekends and teleworking if required.
Additional Considerations | Bachelor’s degree or equivalent. Master’s Degree.
Prior experience managing in-person and remote teams.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | As required
Posting Detail Information
Posting Number | CLS_4494P
Recruitment Type | Agency Employee Only - E
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 06/02/2026
Job Close Date | 06/16/2026
Open Until Filled |
Agency Website | https://www.brightpoint.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/96641
Recruitment Type | Agency Employee Only - E
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 06/02/2026
Job Close Date | 06/16/2026
Open Until Filled |
Agency Website | https://www.brightpoint.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/96641
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you currently work at Brightpoint Community College?
- Yes
- No
- * Are you available and able work a flexible schedule supporting students at both campuses, including some evenings, occasional weekends and teleworking if required?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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