Public Safety Operations Coordinator

Edtech.com's Summary

College of Charleston is hiring a Public Safety Operations Coordinator. This role manages front desk operations at Public Safety, serves as the primary contact for campus community members, and performs various administrative and safety duties to support public safety officers. The position requires handling inquiries, monitoring systems, and ensuring positive service experiences while assisting with operational tasks.

Highlights

Manages front desk operations including document submissions, video monitoring, and communication with officers and dispatch.
Serves as first contact for students, faculty, staff, parents, alumni, visitors, and vendors.
Provides support with housing key/fob issuance, Cougar Card ID production, and after-hours parking/transportation issues.
Utilizes software such as Transact ID Card System and AIM Facilities Management System; knowledge of Microsoft Office and social media monitoring preferred.
Performs safety and security duties assisting Public Safety officers as assigned.
Requires a high school diploma with preferred customer service and administrative experience; equivalent combinations considered.
Maintains confidentiality per FERPA and other legal standards.
Salary range: $37,200 - $40,000, commensurate with education and experience.
Must be able to work fixed schedules including evenings, nights, weekends, and holidays; must pass a background check.
Benefits include health, dental, vision insurance, life insurance, paid leave, retirement, disability, free bus service, tuition assistance, and employee assistance programs.

Public Safety Operations Coordinator Full Description

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Please see Special Instructions for more details.

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Posting Details

POSTING INFORMATION

Internal Title	Public Safety Operations Coordinator
Position Type	Classified
Faculty / Non-Faculty / Administration	Non-Faculty
Pay Band	GEN06
Level
Department	Public Safety
Job Purpose	Public Safety Operations Coordinator functions as a front-line professional and is a member of the team responsible for the forward-facing operations of the division of Public Safety carrying out the mission of enhancing the campus experience. The position serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors, and vendors, and performs a diverse range of administrative duties with a high level of independence and accountability. Manages the front desk at public safety including completing submissions of documents, observing video feeds, and communicating with officers and dispatch. Performs safety and security duties as assigned to assist public safety officers in the performance of their duties. The position handles telephone and in-person inquiries and ensures that all customers have a positive, personalized experience.
Minimum Requirements	High School diploma and preferred experience in customer service and administrative experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Experience with online software applications, social media and Microsoft Office is preferred. Must be able to pass a Background Investigation. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities	Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Must be well organized, personable and detail oriented. Excellent verbal and written communication skills. Knowledge of (Transact) ID Card Systems and (AIM) Facilities Management System a plus. Ability to monitor social media for possible issues affecting public safety. Excellent interpersonal skills: ability to effectively manage and facilitate work with diverse individuals; ability to establish and maintain collaborative working relationships with both internal and external colleagues. Ability to work both independently and as part of a professional team. Ability to make decisions and resolve problems. Ability to understand, interpret and explain policies and procedures in an engaging manner. Ability to remain calm and poised during an emergency, and ability to maintain a courteous demeanor under stressful circumstances. Ability to learn, master and adapt quickly to new technology and software.
Additional Comments Regarding Position	The position is required to work a fixed day, evening, or night schedule including weekends and holidays and is classified as an essential employee and may be required to report to campus during or following inclement weather or other events. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds. Incident Command System Training and Stop the Bleed Training and First Aid will be provided. Candidates will receive designation as a South Carolina State Security Officer with the ability to work off duty jobs and events that they select. Uniforms provided. Ability to sit and stand in one location for long periods of time, including constantly changing from a sitting to a standing position and vice versa. This position will be required to fill any need deemed necessary by the Chief of Police or his/her designee.
Special Instructions to Applicants	Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted online https://jobs.cofc.edu*.
Salary	*$37,200 - $40,000
Posting Date	06/02/2026
Closing Date	07/31/2026
Benefits	Insurance: Health/Dental/Vision Life Insurance Paid Leave: Sick/Annual/Parental Retirement Long Term Disability Paid Holidays Free CARTA Bus Service Employee Tuition Assistance Program (ETAP) Employee Assistance Program (EAP) Full Benefits Package – Click Here
Open Until Filled	No
Posting Number	2026044
EEO Statement	The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Quicklink for Posting	https://jobs.cofc.edu/postings/17789

Job Duties

Activity	Serves as initial contact and provides service in person or over the phone or internet. Responds quickly and expediently to all customers and resolves problems and complaints quickly and appropriately and notifies a supervisor or officer when requested. Follows up on complex issues until complete resolution is achieved. Maintains detailed records of customers who need to pick up lost property or report lost property. Reports irregular activities. Maintains a thorough knowledge and understanding of policies and procedures, and effectively interprets, explains, and enforces them. Provides general information about Public Safety Services. Safeguards confidential and protected information according to the Family, Education Rights and Privacy Act (FERPA) in the public setting, Criminal Information and Criminal Records.
Essential or Marginal	Essential
Percent of Time	40

Activity	Provides complex, highly detailed services utilizing multiple enterprise platforms including but not limited to the (Transact) ID card system and (AIM) Facilities Management System. Responsible for developing expertise as system updates are implemented and advances in technology are adopted. Services provided are as follows: Housing: Issues loaner keys and fobs; maintains an accurate and up to date inventory of keys and fobs. Cougar Card: Operates card production hardware and software to issue identification cards on weekends and after hours. Parking and Transportation: After hours parking and transportation issues, Public Safety after hours drop box.
Essential or Marginal	Essential
Percent of Time	40

Activity	Provides operational support to all areas of Public Safety on numerous projects and initiatives. Assists in the accomplishment of tasks to ensure timely completion and attainment of excellent customer outcomes.
Essential or Marginal	Essential
Percent of Time	20

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Chronicle of Higher Education
- CofC - Alumni Career Services
- College of Charleston Website
- Diverse: Issues in Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed.com
- Internal Job Posting
- jbcjobs (Joint Base Charleston Military & Family Readiness)
- Job Fair
- LinkedIn
- Monster.com
- Personal Referral
- Post and Courier
- Public Job Posting
- SC Works (SC Department of Employment and Workforce)
- Twitter
- Word of mouth
- Other
- National Labor Exchange
- CareerBuilder

Applicant Documents

Required Documents

Optional Documents

Resume
Cover Letter / Letter of Application
Other Document
Other Document 2
Other Document 3
Form DD 214

Email: jobs@cofc.edu
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424

HR Office 160 Calhoun St.
Lightsey Building B36
Charleston, SC 29424
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Original Job Description