Assistant Director of Ticketing

Assistant Director of Ticketing

Job Title  | Assistant Director of Ticketing
Posting Number  | S1581P
Pay Range  | The compensation for this appointment will range from $26.00 to $27.00 hourly and reflects what California Baptist University reasonably expects to pay for this staff appointment. Actual compensation may vary based on the qualifications and experience of the applicant, as well as market conditions. In addition to wages, CBU offers a robust suite of employee benefits. 

 
Position Summary Information 

Summary  | Position will support the Director of Ticketing with the day-to-day operations of the box office including, but not limited to, ticket operations, sales initiatives, staffing and customer service.

Essential Duties and Responsibilities  | Other duties may be assigned. Understand and agree to abide by the mission of CBU and the CBU Athletics Department. Responsible for managing and operating the ticketing system (currently Paciolan/TicketsWest), which includes, but is not limited to, event building, ticket and promotion configuration, user security, ticket design and proofing. Ensure all hardware and software are working efficiently for staff and customer use. Assist in the day-to-day operations of the CBU Box Office by providing excellent customer service digitally, over the phone and in person. This will include answering customer questions, responding to customer inquiries through digital platforms, and assisting walk up customers pre-game or day of event. Communicate with donors, public, students, and faculty-staff on a regular basis to resolve seating needs, complaints, and staff support. Assist the Compliance Office in the enforcement of NCAA regulations as they relate to ticketing for home competitions to include recruits, high school coaches, players, families, general public, and donors. Implement individual game, season ticket, and group sales strategies for athletic ticketed sporting events with an emphasis on growing fan base and revenue. Help develop and execute sales and marketing plans including the design and implementation of all comprehensive season ticket and group sales strategies. Assist in establishing annual revenue goals and implementing initiatives to increase attendance and ticket sales across all sports. Assist the Director of Ticketing with managing the department’s budget, hiring, and supervision of student workers. Help oversee all ticketing operations for athletic events and various on-campus events. These duties can include printing of tickets, managing complimentary pass lists, managing group ticket lists, overseeing will-call operations, managing student workers, and reconciling cash with detailed financial reports at the closing of days’ business operations. Coordinate with various members of the athletics department including, but not limited to, marketing, communications, media production, development, facilities and event management. Help prepare regular ticket sales audits and reports through the ticket system to reflect revenue and attendance at CBU events. Support the Director of Ticketing with database management, including managing and organizing duplicate customer accounts, working with the campus departments to keep records up-to-date, and assisting customers with address changes throughout the year. Work with CRM tools to track customer interactions, segment fanbases, and deploy targeted ticketing campaigns in coordination with marketing and development. Coordinate event logistics as needed with other event staff to ensure operational readiness, efficiency, and resource utilization for the consistent fulfillment of services related to ticketing and satisfactory customer service. Build relationships with local community groups, schools and churches to increase group ticket sales and increase CBU’s visibility. Understand and agree to abide by the policies and procedures of the manual for ticketing office. Adhere to all institutional, conference and NCAA by-laws and regulations.

Supervisory Responsibilities  | This position will work in accordance with the Director of Ticketing to supervise student workers. Could be responsible for assigning work and/or giving direction to part-time Student Workers, in order to complete office work assignments.

Other Knowledge Skills and Abilities  | OTHER SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values. Ability to travel, work evenings, weekends, and holidays. Able to be a positive representative of the University at all times. Skill in the use of personal computers and related software applications. A thorough knowledge of: Business English and arithmetic; general office methods, procedures, and practices. Knowledge of standard budgeting and expenditure control procedures, and documentation. Ability to plan, develop, and coordinate multiple projects. Ability to read and write at a level appropriate to the duties of the position. Ability to gather data, compile information, and prepare reports. Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff, student body and community. Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments. Strong organizational skills and detailed oriented. Ability to resolve customer complaints and concerns. Excellent telephone courtesy knowledge and customer service experience. Ability to interpret, adapt, and apply guidelines and procedures. Ability to create, compose, and edit written materials. Ability to develop and maintain recordkeeping systems and procedures. Ability to resolve customer complaints and concerns. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and sit; and requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires visual acuity to read words and numbers; and speaking and hearing ability sufficient to communicate in person or over the phone. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Education and/or Experience  | Bachelor’s degree from a four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

 
Posting Detail Information 

Open Date  |
Remove from Web  |
Open Until Filled  |
Special Instructions to Applicants  |
Nondiscrimination Statement  | State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.
Quick Link to Posting  | https://jobs.calbaptist.edu/postings/9566

Supplemental Questions

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Applicant Documents

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