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edtech.com
Rutgers University logo

Rutgers University

Assistant Director, Supervisor

🇺🇸 Hybrid - Newark, NJ

🕑 Full-Time

💰 $94K - $145K

💻 Other

🗓️ August 14th, 2025

CRM Salesforce

Edtech.com's Summary

Rutgers University is hiring an Assistant Director, Supervisor for the One Stop Student Services Center. The role involves leading daily operations, supervising staff, and ensuring integrated student support services across financial aid, registration, and student accounts. The Assistant Director will collaborate with leadership and team members to promote efficient service workflows, resolve student enrollment issues, and drive continuous service improvements.

Highlights
  • Oversee daily operations and workflow management of the One Stop Student Services Center.
  • Supervise, coach, and evaluate staff to promote high levels of customer service.
  • Develop, manage, and analyze key performance indicators and statistical reports.
  • Conduct sophisticated analysis of complex data to identify trends and propose operational improvements.
  • Collaborate on project development, resource planning, and quality assurance initiatives.
  • Require knowledge of financial aid, registration, student billing, and student information systems including Datatel, Banner, PeopleSoft, and Salesforce CRM.
  • Minimum of bachelor's degree and 3-5 years of progressive student services supervisory experience required.
  • Preferred qualifications include a master's degree, 5-7 years supervisory experience, and familiarity with one-stop service models at academic institutions.
  • Salary range from $94,492 to $144,715 annually with a comprehensive benefits package.
  • Experience with Microsoft Office Suite, strategic planning, and strong communication skills are essential.

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