Edtech.com's Summary

Gryphon is hiring an Assistant Manager to oversee food quality, customer service, and operational efficiency at Gryphon and Art's. The role involves supervising baristas, managing staff communications, estimating food and beverage costs, leading training sessions, and resolving customer complaints, while ensuring safe work practices and maintaining a clean, organized environment.

Highlights

Supervise baristas and manage staff communications
Estimate food and beverage costs and handle requisitions
Lead training on customer service and product knowledge
Investigate and resolve complaints regarding food quality and service
Assist store manager with operations including reservation management, cash handling, and hostess stand oversight
Collaborate on menu planning and banquet activities
Ensure compliance with health, safety, and sanitation standards
Proficient in TOAST point-of-sale (POS) system required
Minimum qualifications include a Bachelor’s degree and at least one year of related experience or equivalent education and experience
Requires a valid driver’s license and approval as a SCAD-authorized driver

Assistant Manager Full Description

As an assistant manager, you will play a key role in maintaining high standards of food quality, customer service, and operational efficiency at Gryphon and Art’s. Through effective task management and delegation of responsibilities, you will ensure the smooth coordination of food services. Responsibilities include barista supervision, communication with staff, and estimation of food and beverage costs and requisitions. You will lead training sessions on customer service and product knowledge, uphold safe work practices, and ensure a clean, organized, and well-stocked environment. Additionally, you will investigate and resolve complaints regarding food quality and service.

In this role, you will assist the store manager in fostering a positive environment that provides fast, efficient, and friendly service. You will proactively address customer satisfaction concerns, purchase supplies, review financial transactions, and ensure that expenditures remain within budget. Responsibilities include reservation management, cash handling, and oversight of the hostess stand to ensure a smooth flow of services. Among other duties, you will help with end-of-day closing procedures; collaborate with staff to plan menus and related activities for the dining room, bar, and banquet operations; troubleshoot technical issues; and support staff. You will ensure that all daily operations are carried out efficiently and that the establishment remains clean, secure, and well-maintained. Maintaining health and safety standards during shifts and at closing is crucial for the person in this position, which involves supporting sanitation efforts and inspecting all food and food preparation processes to ensure quality standards.

The ideal candidate has excellent customer service skills and experience in shift management oversight. Additionally, the candidate demonstrates the ability to provide constructive, respectful, and encouraging feedback that positively reinforces successful performances among the staff.

Minimum qualifications:

Bachelor’s degree
At least one year of related experience, training, or a combination of education and experience
Proficient in the TOAST point-of-sale (POS) system

Certificates, licenses, and registrations:

Valid driver’s license
Approval as a SCAD-authorized driver

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Original Job Description

Minimum qualifications:

Bachelor’s degree
At least one year of related experience, training, or a combination of education and experience
Proficient in the TOAST point-of-sale (POS) system

Certificates, licenses, and registrations:

Valid driver’s license
Approval as a SCAD-authorized driver

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Assistant Manager

Edtech.com's Summary

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