Assistant Manager IT Desktop Operations - 527574

🇺🇸 Hybrid - Tuscaloosa, AL

🕑 Full-Time

💰 $62K - $81K

💻 Information Technology

🗓️ September 24th, 2025

Edtech.com's Summary

The University of Alabama is hiring an Assistant Manager IT Desktop Operations. This role manages daily activities and technical support within the desktop support department, supervises technicians, provides escalation support, maintains customer relationships, and leads projects involving coordination with other departments or vendors.

Highlights

Supervise desktop technicians, manage daily activities, and evaluate performance.
Provide technical support and serve as first escalation point for complex issues.
Lead projects requiring collaboration with other departments or external vendors.
Maintain strong relationships with customers.
Make sound and timely decisions, escalating when appropriate.
Requires in-depth knowledge of computer support principles.
Preferred certifications include Apple, Dell, and Microsoft training.
Minimum qualifications: Bachelor's degree plus 1 year of IT support experience, or Associate's degree plus 3 years, or High School diploma/GED plus 5 years of experience.
Position offers a salary range from $62,300 to $81,000 (Salaried E10).
Department: Enterprise Technology, within Academic Affairs.