Assistant Manager, Student Accounts

🇺🇸 Norfolk, VA 🕑 Full-Time 💰 TBD 💻 Other 🗓️ January 13th, 2026

FERPA

Edtech.com's Summary

Old Dominion University is hiring an Assistant Manager, Student Accounts. The role involves supervising student account collections, managing third-party billing and contracts, collaborating with collection agencies, tracking receivables, ensuring compliance with applicable laws and policies, guiding university departments on collection procedures, and supervising staff to promote professional growth and improve processes.

Highlights

Supervise student account collections, third-party contracts, and billing functions.
Manage relationships with collection agencies and oversee third-party billing processes.
Ensure compliance with Commonwealth of Virginia code, federal law, CAAP guidelines, and university policies regarding delinquent receivables.
Provide guidance to other university departments on collection procedures.
Supervise and train staff to ensure accurate processing and excellent customer service.
Proficiency required in Microsoft Office (especially Excel) and Banner financial system.
Knowledge of Fair Debt Collection Practices Act (FDCPA), Family Educational Rights and Privacy Act (FERPA), state and federal collection laws, and Generally Accepted Accounting Principles (GAAP).
Some supervisory experience and comprehensive experience in university or large industry financial office required.
Salary commensurate with education and experience; criminal background check required for final candidate.
Department: Finance Office, supporting student accounts and collections at Old Dominion University.