Edtech.com's Summary

Austin Community College is hiring an Assistant, Student Affairs. The role provides front-line customer service to current and prospective students, answering questions about admissions, enrollment, financial aid, assessment, and learning labs while giving clerical support to a student services area at the Eastview Campus. The assistant also schedules appointments and workshops, keeps student records up to date, and works alongside advisors, counselors, and other staff.

Highlights

Answer questions from current and prospective students in person, by phone, and by email about admissions, enrollment, financial aid, assessment, and learning labs.
Schedule appointments and manage check-in and check-out for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
Monitor student records for holds, academic standing, and course loads over the limit, and enter and update information in the student information database.
Prepare, publicize, and schedule students for workshops and orientations, and keep information areas stocked with transfer guides, career information, enrollment literature, and assessment study guides.
Provide clerical support for outreach and recruitment programs, advising, counseling, assessment, and learning labs, and may specialize in areas such as veteran affairs or special populations.
May oversee hourly employees or work-study students and keep a log tracking student lab equipment and room check-outs.
Associate degree and one year of related work experience are required, with four years of related experience able to substitute for the degree.
Work with spreadsheet, word processing, database, and presentation software, and possibly social media, desktop publishing, and webpage updates.
Pay range of $47,840 to $51,189 per year for a full-time position at the Eastview Campus.
Maintain a domicile in the State of Texas for the duration of employment.

Assistant, Student Affairs Full Description

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

Job Description Summary:

To provide customer service assistance to students and prospective students and to provide clerical support for a student services area.

Description of Duties and Tasks

Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
Responds to questions and inquiries in person, by telephone, or via email.
Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
Gathers and enters data, maintains, and updates student information database.
Prepares, publicizes, and schedules students for workshops and orientations.
Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
May oversee the work of hourly employees or work study students.
May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Knowledge

College admissions requirements, programs, and courses.
Customer service techniques and practices.

Skills

Maintaining an established work schedule.
Effectively using interpersonal and communications skills.
Effectively using organizational and planning skills.
Performing clerical tasks.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Effectively working with a multicultural student, staff and community population.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.
May also use social media, work with desktop publishing, and update webpages.

Required Work Experience

One year related work experience.

Required Education

Associate degree.

Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.

Physical Requirements

Work is performed in a standard office environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.

Salary Range (PG 2)

$47,840 - $51,189

Number of Openings:

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( [email protected] ).

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Official Transcripts

When applying for a position that requires a college degree or certification from an accredited institution, request from the awarding institution official transcripts and send them directly to: ACC Highland Business Center, Attention: E.M. Breedlove, Employment Manager, 5930 Middle Fiskville Road, Austin, TX 78752. Photocopies or transcripts stamped "issued to student" are not accepted.

ACC Benefits Overview

Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.

EEOC Statement

Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.

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Edtech.com's Summary

Assistant, Student Affairs Full Description

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