Assistant Vice President, Customer Experience & IT Support

🇺🇸 Villanova, PA

🕑 Full-Time

💰 TBD

💻 Operations

🗓️ June 12th, 2025

ITSM

Edtech.com's Summary

Villanova University is hiring an Assistant Vice President, Customer Experience & IT Support. The role involves leading and managing teams responsible for service desk operations, customer support, and IT outreach/services across the university, ensuring high-quality customer engagement and fostering strategic partnerships. Responsibilities also include implementing IT Service Management principles, evaluating endpoint technologies, and driving innovative IT practices within the campus community.

Highlights

Oversee strategic and operational leadership for customer support teams.
Implement IT Service Management principles and tools.
Leverage technical skills in IT leadership, service desk management, and ITSM tools.
Provide technical consulting and support for a secure and scalable IT environment.
Develop new technologies and service improvements for campus IT services.
Bachelor’s degree required with 10 years in customer service and 5 years in IT.
Experience in leading enterprise Service Desk and IT support teams.
Possess a competitive salary within Salary Band 21.
Opportunity to foster partnerships across higher education and with vendors.