Edtech.com's Summary

University of Maryland Global Campus is hiring an Assistant Vice President, Student Experience Engineering in the Office of the Senior Vice President and Chief Information Officer. The role leads a team of directors responsible for engineering, modernizing, and supporting UMGC’s user-facing digital experiences, including the student portal, chatbot, CRM platform, and Microsoft productivity solutions. It reports to the Vice President, Platform Engineering.

Highlights

Lead application engineering teams supporting the Student Portal, Chatbot, CRM platform, Microsoft productivity solutions, and related digital experience platforms.
Develop and execute student experience engineering strategy and modernization plans with enterprise and domain architecture.
Own the design, engineering, and escalated support of web, mobile, portal, and chatbot solutions, along with the student experience engineering budget.
Apply UX/UI practices and accessibility standards while guiding lifecycle planning, Tier 3 support, and performance optimization.
Set engineering governance and delivery measures with domain architects, Quality Management, and Release Enablement.
Manage vendor relationships and partner with business leaders, cybersecurity, data, integrations, and IT operations teams.
Lead major incident response and on-call readiness, and develop engineering managers, solution architects, and engineers through workforce planning and coaching.
Bachelor’s degree and at least 10 years of progressive software engineering experience, including seven years managing teams; hybrid with 2-3 days a week in the Adelphi office at $225,000 to $235,000.

Assistant Vice President, Student Experience Engineering Full Description

Assistant Vice President, Student Experience Engineering

Office of the Senior Vice President & Chief Information Officer, University of Maryland Global Campus | Adelphi, MD | Hybrid: 2-3 days a week in office | Exempt, Regular, Full-Time

Job Ref: 10026530

Hiring range: $225,000 - $235,000

About the Role

University of Maryland Global Campus (UMGC) seeks an experienced servant leader as our next Assistant Vice President, Student Experience Engineering (AVP). Reporting to the Vice President, Platform Engineering, this AVP is responsible for leading a team of directors overseeing the engineering, modernization, escalated support, and continuous improvement of user-facing digital experiences across UMGC. This role oversees application engineering teams supporting the Student Portal, Chatbot, Customer Relationship Management (CRM) platform, Microsoft productivity solutions, and related digital experience platforms.

The AVP collaborates with Business Relationship Managers, Enterprise Architecture, Domain and Solution Architects, Data, Integrations, Cybersecurity, Quality Management, Release Enablement, IT Operations, and business stakeholders to ensure delivery of secure, scalable, and maintainable solutions that support UMGC priorities and operational excellence.

Position is hybrid with 2-3 days/week in office. Relocation to the Maryland/DC/Northern Virginia metro area is preferred.

Specific Responsibilities

Student Experience Engineering Strategy, Digital Experience & Domain Alignment. Partner with enterprise and domain architecture to develop and execute applications strategies and investments across multiple technology domains, ensuring alignment with architecture standards, business priorities, cybersecurity requirements, and technology direction.
Engineering, User Experience & Solution Delivery. Accountable for high quality, efficient application design, engineering, testing, and escalated support of web, mobile, portal, chatbot, and digital experience solutions, following UX/UI practices and accessibility standards; also responsible for the student experience engineering budget.
Management, Operations & Service Excellence. Work with architects to provide guidance on digital experience lifecycle planning, Tier 3 operational support, issue resolution, performance optimization, and continuous improvement.
Engineering Governance & Delivery Performance. Partner with domain architects to establish engineering governance and performance measures while collaborating with Quality Management and Release Enablement teams on testing, usability validation, quality assurance, release readiness, and deployment.
Business Partnership, Technology Enablement & Vendor Management. Partner with Business Relationship Managers, Enterprise Architecture, Architects, PMO, business leaders, Data, Integrations, Cybersecurity, and IT Operations to understand requirements, evaluate solutions, and manage vendor relationships.
Leadership, Workforce Development & Organizational Effectiveness. Lead and develop application engineering managers, solution architects, and engineers through workforce planning, talent development, succession planning, coaching, and performance management.
Technology Policy Advisory. Assist the Information Technology Policy Administrator with UMGC technology policy development and refinement.
Incident & Problem Management Leadership. Provide leadership for major incident response, escalation management, and operational resilience; oversee on-call readiness and coverage for critical off-hours support, and drive post-incident reviews, root cause analysis, and problem management.

Required Education & Experience

An earned Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, Business, or a related field, or an equivalent combination of education and experience; at least 10 years of progressive experience in software engineering, application development, digital platforms, or systems integration, including at least seven (7) years managing engineering or technology delivery teams; demonstrated experience leading enterprise application portfolios and digital transformation and modernization initiatives using Agile, DevOps, CI/CD, and modern software delivery practices; hands-on experience managing enterprise, cloud, low-code/no-code, and open-source platforms, including the adoption of AI-enabled engineering tools and practices; and experience with engagement platforms in a higher education workplace.

Preferred Education & Experience

An earned Master’s degree in a related field; progressive leadership experience directing digital experience engineering, enterprise applications, or software development organizations, preferably within higher education or similarly complex customer-facing environments; experience implementing, supporting, and modernizing solutions across Salesforce, Microsoft platforms, and contact center technologies, including leadership of teams supporting Next.js, Salesforce Sales Cloud, Salesforce Marketing Cloud, chatbot, omnichannel communication, and digital engagement platforms; and experience leading cloud transformation, platform consolidation, and cross-application integration with knowledge of frameworks such as TOGAF. Professional certifications such as PMP, CBAP, TOGAF, SAFe, Agile, Lean Six Sigma, or ITIL are desirable.

All submissions should include a cover letter and resume.

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