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Cleveland State University
Associate Academic Coach
Edtech.com's Summary
Cleveland State University is hiring an Associate Academic Coach to support students in the Say Yes to Education Cleveland program. The coach maintains a caseload of first-generation students and those facing academic difficulty, guiding them toward graduation through mentoring and campus connections. The role also uses early-alert systems and predictive analytics to flag students needing timely support.
Highlights
- Coaches a caseload of first-generation students and those experiencing academic difficulty toward graduation.
- Encourages goal achievement through self-assessment, reflection, and connection to campus and community resources.
- Uses an early-alert advising system powered by predictive analytics to identify students needing intervention.
- Builds effective intervention programs and early outreach plans tailored to individual student needs.
- Requires a bachelor's degree plus three years of experience in advising, mentoring, tutoring, or student services.
- Prefers a master's degree in student personnel services, adult learning, counseling, or a related field.
- Manages large volumes of student data, maintaining detailed records and analyzing outcomes for the caseload.
- Communicates effectively with stakeholders to resolve issues and develop appropriate resolution plans as they arise.
- Works evenings and weekends as needed to support student engagement outside standard business hours.
Associate Academic Coach Full Description
Cleveland State University
Engaged Learning
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Associate Academic Coach
Posting Details
Posting Details
Business Title | Associate Academic Coach
Posting Category | Administrative and Professional
Salary Grade | 06
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Unified Academic Coaching
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Responsible for maintaining a caseload of students who are participating in the “Say Yes to Education Cleveland” program, first-generation college students or students experiencing academic difficulty. Coaches encourage achievement of goals through self-assessment, reflection and connection to campus and community resources with a goal of graduation. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree from an accredited university or college. Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting. Experience working with student population and recruitment efforts. Experience using an early alert/advising system powered by predictive analytics.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs) | Ability to creatively motivate, empower, and recognize students. Ability to increase retention and graduation rates. Skilled in effective intervention programs and early outreach plans for students. Working knowledge of student development, education policies, and trends. Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking. Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans. Skilled in problem-solving, analysis, follow-through, influence, and persuasion. Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills. Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery. Knowledge of working with integrated software systems as an end user and utilizing social networking communications. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends, as required.
Requisition Number | PT0703893S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday, 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 07/06/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 07/13/2026
Tentative Start Date |
Posting Category | Administrative and Professional
Salary Grade | 06
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Unified Academic Coaching
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Responsible for maintaining a caseload of students who are participating in the “Say Yes to Education Cleveland” program, first-generation college students or students experiencing academic difficulty. Coaches encourage achievement of goals through self-assessment, reflection and connection to campus and community resources with a goal of graduation. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree from an accredited university or college. Three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting. Experience working with student population and recruitment efforts. Experience using an early alert/advising system powered by predictive analytics.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
Knowledge, Skills, and Abilities (KSAs) | Ability to creatively motivate, empower, and recognize students. Ability to increase retention and graduation rates. Skilled in effective intervention programs and early outreach plans for students. Working knowledge of student development, education policies, and trends. Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking. Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans. Skilled in problem-solving, analysis, follow-through, influence, and persuasion. Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills. Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery. Knowledge of working with integrated software systems as an end user and utilizing social networking communications. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends, as required.
Requisition Number | PT0703893S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday, 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 07/06/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 07/13/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
- * Are you a current, internal SEIU applicant/team member?
- Yes
- No
- * Do you have a Bachelor's degree?
- Yes
- No
- No Response
- * Do you have three (3) years of experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
- Yes
- No
- * Do you have experience using an early alert/advising system powered by predictive analytics?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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