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ApplyBoard
Associate Account Director
Customer Success
CRM
HubSpot
Edtech.com's Summary
ApplyBoard is hiring an Associate Account Director to own relationships with a portfolio of institutional partners across one or more regions. The role acts as a trusted advisor that lifts partner engagement and satisfaction and promotes the use of ApplyBoard's tools and programs. Beyond day-to-day service, the director resolves partner issues and looks for upsell and cross-sell openings that grow revenue.
Highlights
- Build relationships with institutional partners to keep service and communication consistent and high quality.
- Raise retention, satisfaction, and engagement scores across managed accounts.
- Promote ApplyBoard tools, services, and strategic programs within partner institutions.
- Identify upsell and cross-sell opportunities in existing partner portfolios with internal teams.
- Resolve partner inquiries promptly and escalate risks when needed.
- Track and report partner performance in a CRM, with HubSpot experience a plus.
- Monitor the weekly enrollment pipeline and application quality with the Customer Experience team using reporting dashboards.
- Share supply-demand feedback with Destination teams and Regional Leaders.
- Bring 3+ years in account management, partnership development, or customer success, preferably in education.
- Hold a bachelor's degree in business, education, marketing, or a related field.
Associate Account Director Full Description
ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.
The Opportunity:
As a frontline relationship owner, the Associate Account Director will be responsible for managing a diverse portfolio of institutional partners across one or more regions. Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of ApplyBoard's services. Your day-to-day responsibilities include ensuring partner success, resolving issues, tracking performance, and supporting initiatives for revenue growth. This is a key role that requires excellent relationship management skills and a proactive approach to partnership success.
What You'll Be Doing Every Day:
- Partner Relationship Management: Foster strong relationships with institutional partners to ensure consistent, high-quality service and communication. Exhibit drive and grit to lead visibility in the market, building the ApplyBoard brand with trusted partnerships across all products and services.
- Engagement & Satisfaction: Drive improvements in retention, satisfaction, and engagement scores among managed accounts through personalized service and support.
- Adoption of Services: Promote the usage of ApplyBoard tools, services, and strategic programs within partner institutions to enhance their operational efficiency.
- Growth Initiatives: Identify upsell and cross-sell opportunities within existing partner portfolios, collaborating with internal teams to maximize revenue potential.
- Issue Resolution: Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary to ensure continuous improvement in service delivery.
- Performance Tracking: Effectively leverage CRM to drive continuous improvement in sales effectiveness and for tracking and reporting purposes
- Collaboration: Work closely with Destination teams and Regional Leaders to share supply-demand feedback and foster alignment across teams.
- Enrollment Monitoring: Collaborate with the Customer Experience Business Unit (CX BUO) to monitor weekly enrollment pipeline and application quality, utilizing reporting dashboards
- Strategic Insights: Leverage institutional performance insights to provide strategic referrals for enterprise partnership pursuits
What You Bring to the Table:
- 3+ years' experience in account management, partnership development, or customer success, preferably in the education sector.
- Bachelor's degree in Business, Education, Marketing, or a related field.
- Strong interpersonal and communication skills, with the ability to build and maintain strong relationships.
- Proven ability to drive engagement and satisfaction, demonstrating a track record of achieving partner success metrics.
- Familiarity with CRM tools and data analysis to track partner performance and derive insights (experience with [Hubspot] is a plus).
- Proactive problem-solving skills and ability to escalate issues effectively.
- Ability to work collaboratively in a team environment and across various functions.
- A customer-centric attitude with a passion for helping institutions enhance their services.
About ApplyBoard
ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.
Ready to join us? We're grateful for your interest in joining the ApplyBoard team. However, only select applicants will be contacted for an interview.
We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses. These tools don't replace human judgment, and final hiring decisions are made by our team members. If you'd like more information about how your data is processed, please contact us.
ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.
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