Edtech.com's Summary

WGU is hiring an Associate Business Analyst who will develop and manage programs and processes that enhance faculty and student success. The role involves conducting business process analyses, identifying improvement opportunities, collaborating with cross-functional teams, and delivering data-driven insights to support leadership decisions.

Highlights

Ensure internal systems and applications support service models and business operations for schools and departments.
Develop business process descriptions, use cases, and scenarios.
Compile and report data to inform leadership and support decision-making.
Identify opportunities for process improvement and implement creative solutions.
Organize and oversee projects through completion, guiding team collaboration.
Perform data quality audits and resolve data issues related to programs and reports.
Collaborate with internal customers and project teams to identify user needs and requirements.
Proficient in Microsoft Office 2016 or Office 365; ability to learn new platforms.
Requires a bachelor's degree or equivalent experience and 1 year of related experience; green belt certification is required or must be obtained within 6 months.
Preferred certifications include Six Sigma Green Belt, CAPM, or PMP.
Position includes occasional travel up to 20%, including company summits and conferences.
Full-time position with benefits including bonuses, medical, dental, vision, retirement plan, tuition discounts, and paid leave including parental leave.

Associate Business Analyst Full Description

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 305Pay Range: $26.34 - $39.51

Job Description
The Associate Business Analyst ensures internal systems and applications support schools and departments service models, business processes and operations. This Associate Business Analyst is responsible for developing and managing programs and processes that support faculty and student success, which includes evaluating internal processes, identifying opportunities for improvement, and implementing solutions. This position supports various activities related to identifying and implementing efficiencies, creating operational scale, and enhancing technology that supports business objectives. This position collaborates with cross-functional teams, faculty, staff, and leaders to produce program and process deliverables.

Primary Responsibilities

Conducts business process and workflow analyses. Develops business process descriptions, use cases, and scenarios.
Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions.
Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success.
Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes.
Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement.
Organizes and monitors projects through completion and guides others on the team in collaborative efforts.
Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues.
Collaborates with internal customers and project teams to identify user needs and develops program and process requirements.
Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues.
Facilitate cross-functional coordination and collaboration within and outside the department.
Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Knowledge, Skills, and Abilities

Solid technical, analytical, and problem-solving skills.
Passionate about driving performance improvements.
Experienced in reading and developing process flows and value stream maps.
Process orientated with a capability to take the operations to a continuous improvement journey
Understanding WGU's competency-based education model.
Strong organizational skills with a high attention to detail.
Ability to build consensus and motivate others.
Ability to manage and report data on several projects/initiatives at once.
Excellent oral and written communication skills.
Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors
Understands projects and initiatives within the department
Creative mindset for recommending new initiatives.
Ability to create and track data related to project impact.
Ability to plan and meet schedules.
Work equally well in self-managed and team-based projects.
Creative, good-natured, and passionate about data and its support/guidance for the WGU mission.
Proficient in Microsoft Office 2016 or Office 365.
Ability to learn new applications and/or platforms as needed.

Qualifications

Education

Bachelor's degree in a related field of study

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Experience

1 year of related experience
Have, or obtain within 6 months of starting, a green belt certification or equivalent.

Preferred Qualifications

Six Sigma Green Belt Certification
Certified Associate in Project Management (CAPM)
Project Management Professional (PMP) certification

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Primary Responsibilities

Conducts business process and workflow analyses. Develops business process descriptions, use cases, and scenarios.
Compiles and delivers accurate data and reports to inform and educate leadership on program and process objectives and to support leadership decisions.
Participates in the development of programs, processes, and systems that support department, program objectives, and enhance student success.
Researches and responds to students, faculty, and staff comments, concerns, and questions regarding programs and processes.
Monitors and manages program systems and processes, identifies opportunities for improvement, and develops creative solutions to resolve process and data issues and drive continuous improvement.
Organizes and monitors projects through completion and guides others on the team in collaborative efforts.
Evaluates information gathered from multiple sources, reconciles any inconsistencies, identifies and resolves underlying data issues.
Collaborates with internal customers and project teams to identify user needs and develops program and process requirements.
Performs quality audits on data used in programs, processes, reports, and dashboards and resolves any data issues.
Facilitate cross-functional coordination and collaboration within and outside the department.
Performs other job-related duties as assigned.

Solid technical, analytical, and problem-solving skills.
Passionate about driving performance improvements.
Experienced in reading and developing process flows and value stream maps.
Process orientated with a capability to take the operations to a continuous improvement journey
Understanding WGU's competency-based education model.
Strong organizational skills with a high attention to detail.
Ability to build consensus and motivate others.
Ability to manage and report data on several projects/initiatives at once.
Excellent oral and written communication skills.
Superior interpersonal and communication skills with the ability to interface with all levels within the organization and with external vendors
Understands projects and initiatives within the department
Creative mindset for recommending new initiatives.
Ability to create and track data related to project impact.
Ability to plan and meet schedules.
Work equally well in self-managed and team-based projects.
Creative, good-natured, and passionate about data and its support/guidance for the WGU mission.
Proficient in Microsoft Office 2016 or Office 365.
Ability to learn new applications and/or platforms as needed.

Qualifications

Education

Bachelor's degree in a related field of study

Experience in lieu of education

1 year of related experience
Have, or obtain within 6 months of starting, a green belt certification or equivalent.

Preferred Qualifications

Six Sigma Green Belt Certification
Certified Associate in Project Management (CAPM)
Project Management Professional (PMP) certification

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Associate Business Analyst

Edtech.com's Summary

Associate Business Analyst Full Description

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