Associate, Customer Service

Edtech.com's Summary

Pearson is hiring an Associate, Customer Service. This role involves generating approval, denial, and renewal letters for courses and providers, distributing these notices via email, and managing incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Associate is also responsible for updating contact information and entering or removing course credits as needed.

Highlights

Primary duties include generating course, instructor, and provider approval and renewal letters (55%), answering incoming calls from agents and providers (35%), and handling other assigned duties (10%).
Requires over 5 years of customer service experience in a business environment.
Strong working knowledge and proficiency with Microsoft 365, especially Excel and Word.
Must possess excellent oral and written communication, organizational, time management, multi-tasking, and independent working skills.
Must demonstrate excellent customer service skills, patience, and effective teamwork capabilities.
Ability to interact professionally with various levels of management and clients.
The position works closely with insurance clients, providers, and licensees via phone, chat, and email.
Schedule is full-time: 09:30 AM - 06:00 PM EST.
Hourly pay rate ranges from $20.00 to $21.00, with no bonus eligibility.
Remote workplace type under the Customer Success job family in the Assessment & Qualifications organization.

Associate, Customer Service Full Description

SUMMARY

The Customer Service Representative - Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email. The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and entering and removing course credits when required.

SCOPE AND IMPACT OF JOB

Working closely with insurance clients, providers, and licensees, the Customer Service Representative - Continuing Education responds to inquiries through both verbal and written communication via phone, chat, and email.

SCHEDULE: 09:30 AM - 06:00 PM EST

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

5 + years experience with customer service in a business environment
Strong working knowledge of Microsoft 365

Skills, Knowledge and Abilities:

Strong proficiency in Excel and Word is required
Excellent oral and written communication skills
Excellent organizational skills, time management and multi-tasking skills
Ability to work independently
Excellent customer service skills, patience and effective team working skills
Ability to interact in a professional manner with various levels of management and with clients

PRIMARY RESPONSIBILITIES

55% -- generate course, instructor and provider approval and renewal letters. Update contact information
35% --Answer incoming calls from agents and providers
10% -- Other duties as assigned

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is $20.00 - $21.00.

This position is not bonus eligible. Information on benefits can be found here .

Applications will be accepted through August 24,2026 This window may be extended depending on business needs.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job:

Customer Success

Job Family: GO_TO_MARKET

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Original Job Description