Boston College
Associate Director, Admission Technology
CRM
SQL
Edtech.com's Summary
Boston College is hiring an Associate Director, Admission Technology. The role involves managing internal admission databases, building data processes, troubleshooting technological systems, and supporting the undergraduate admission staff in handling approximately 40,000 applications annually. The position also includes developing dashboards and reports, collaborating with university technology partners, and leveraging AI tools to enhance operational efficiency.
Highlights
- Manage internal admission databases and data flow/feeds related to Slate hosted applications.
- Build and maintain data import/export processes and workflows, queries, and rules.
- Troubleshoot moderate to complex technological system issues.
- Serve as an expert on artificial intelligence tools to improve staff operations (excluding application review).
- Develop dashboards and reports aligned with divisional goals and user requirements.
- Maintain application processing caseload to inform system enhancements.
- Experience required with Slate CRM, integrations (SFTP, SIS, APIs), ProSam, Microsoft Office, HTML Editor, and SQL.
- Bachelor’s degree required; Master’s preferred, with 3-5 years (Senior Assistant Director) or 5+ years (Associate Director) in technology operations, preferably in higher education.
- Strong communication, customer service, and analytical skills needed, including working effectively with diverse internal and external stakeholders.
- Salary ranges from $67,350 to $93,050 depending on experience and title.
Associate Director, Admission Technology Full Description
Associate Director, Admission Technology
Chestnut Hill, MA, United States
Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.
Job Description
Reporting to the Senior Associate Director, Admission Technology & Operations, the Senior Assistant/Associate Director, Admission Technology supports technological systems and operational processes, maintains internal relationships with University technology partners, and serves the technological needs of the undergraduate admission staff in managing approximately 40,000 annual applications for admission. The role will provide support and creative problem solving to diagnose and address issues of moderate to complex scope and will be closely involved in responding to the growing technological needs of the Office of Undergraduate Admission.
The Senior Assistant/Associate Director, Admission Technology will apply their skills as an experienced programmer and database professional to:
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.
Job Description
Reporting to the Senior Associate Director, Admission Technology & Operations, the Senior Assistant/Associate Director, Admission Technology supports technological systems and operational processes, maintains internal relationships with University technology partners, and serves the technological needs of the undergraduate admission staff in managing approximately 40,000 annual applications for admission. The role will provide support and creative problem solving to diagnose and address issues of moderate to complex scope and will be closely involved in responding to the growing technological needs of the Office of Undergraduate Admission.
The Senior Assistant/Associate Director, Admission Technology will apply their skills as an experienced programmer and database professional to:
- Manage internal admission databases;
- Build data import and export processes;
- Manage the data flow/feeds and technical elements of Slate hosted applications;
- Maintain and update workflows, queries and rules;
- Troubleshoot issues across technological systems;
- Serve as office expert on evolving artificial intelligence tools for everyday staff use and to enhance operational efficiency (AI is not used to review applications);
- Develop and maintain relationships with other University technical experts to ensure accurate data transfer to key University offices and partners;
- Develop dashboards based on the needs of the users and their specific requirements;
- Build reports in support of divisional goals;
- Maintain an application processing caseload to support departmental needs and to develop an understanding of the office’s technological needs; use this experience to recommend and develop enhancements to existing and new modes of operations.
Title and salary commensurate with relevant experience based on the following titles and full-time equivalent hiring ranges:
- Associate Director: $74,450 - $93,050; (5+ years of experience in technology operations, preferably in but not limited to, higher education)
- Senior Assistant Director: $67,350 - $84,200 (3-5 years of experience in technology operations, preferably in but not limited to, higher education)
Requirements
- A Bachelor’s degree is required; Master’s degree preferred.
- Stellar customer service mindset in work with prospective students, families, and school/college counselors.
- Excellent time management and communication skills.
- Experienced in the use of Slate CRM and related technical systems preferred.
- Experience with Slate Integrations (SFTP, SIS, Data Integrations, CRM connectors, APIs and middleware solutions, working knowledge of ProSam).
- Proven ability to communicate and work effectively with internal and external constituents.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Ability to effectively communicate Boston College's distinctive mission as a Jesuit university.
- Commitment to enrolling and retaining student populations with, and an ability to interact with colleagues from, varied backgrounds and talents.
- Past experience working as a member of an admission office’s staff is desired.
- Microsoft Office.
- Microsoft HTML Editor and SQL experience.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
- Tuition remission for Employees
- Tuition remission for Spouses and Children who meet eligibility requirements
- Generous Medical, Dental, and Vision Insurance
- Low-Cost Life Insurance
- Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
- Paid Holidays Annually
- Generous Sick and Vacation Pay
- Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
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