Associate Director, CRM Solutions

🇺🇸 Boone, North Carolina 🕑 Full-Time 💰 $54K - $60K 💻 Information Technology 🗓️ September 21st, 2026

CRM Salesforce

Edtech.com's Summary

Appalachian State University is hiring an Associate Director, CRM Solutions to work with the Director and Slate Team on the maintenance, innovation, and improvement of the university's Technolutions Slate CRM processes. The role supports all facets of Enrollment Management, including undergraduate and graduate admissions recruitment, operations, and communications.

Utilize the CRM solution to help achieve enrollment goals for the Main and Hickory campuses
Maintain, develop, and improve CRM processes for recruitment, application, and communication
Apply and interpret policies and procedures, developing initiatives to meet program needs
Maintain databases, schedules, and reports, ensuring accuracy of data
Guide and collaborate with various constituents using strong communication skills
High school diploma plus one year of related technology experience required
Experience with a CRM solution such as Technolutions Slate or Salesforce preferred
Not eligible for visa sponsorship; candidates must be eligible to work and live in the US

Associate Director, CRM Solutions Full Description

The Associate Director for CRM Solutions works with the Director and Slate Team on the maintenance, innovation, development and improvement of Technolutions Slate CRM processes and workflows used in all facets of Enrollment Management, specifically undergraduate and graduate admissions (recruitment, operations, communications, and customer service) at Appalachian State University.

Responsibilities include but are not limited to the following: Utilize the CRM solution and provide collaborative leadership to achieve enrollment goals and meet strategic goals for the Main and Hickory campus. Maintain, develop and improve CRM processes and workflows specific to the recruitment, application processing, communication, and customer service related to the recruitment and enrollment of first-year and transfer students.

Minimum Qualifications: Graduation from high school and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year for year for the required experience.

Knowledge, Skills, and Abilities Required: Ability to apply and interpret various policies and procedures. Ability to develop initiatives to meet program/project needs and objectives. Problem-solving skills. Ability to maintain databases, schedules, and reports. Ability to ensure accuracy of data. Ability to guide and collaborate with various constituents. Strong communication skills.

Preferred Qualifications: Experience using a CRM solution (Technolutions Slate, SalesForce, etc). Experience in a higher education setting.

Type of Position: Permanent Full-Time. Work Schedule: Monday - Friday, 8:00am - 5:00pm; occasional weekends for divisional events. Location: Boone, North Carolina.

Anticipated Hiring Range: $54,015 - $60,000. Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Not eligible for Visa Sponsorship. All candidates must be eligible to work and live in the U.S.