Associate Director for Course Support Services

🇺🇸 Charlotte, North Carolina 🕑 Full-Time 💰 $68K 💻 Administrator 🗓️ November 10th, 2026

Salesforce Assessment Tutoring

Edtech.com's Summary

University of North Carolina - Charlotte is hiring an Associate Director for Course Support Services. The role leads all course-based learning assistance programs within the University Center for Academic Excellence, including the campus tutoring program and Peer-Assisted Learning, which supports students in historically challenging courses. The associate director supervises the two assistant directors who run those programs, manages the budget, and works with faculty and campus leaders as a member of the center's senior staff.

Highlights

Hire, train, supervise, and evaluate the Assistant Directors for Tutoring and Peer-Assisted Learning, and provide indirect leadership for 4 graduate assistants, 90 tutors, and 45 Peer Assisted Learning Leaders.
Lead the university's primary tutoring program, which supports 100+ courses each semester, evaluating delivery, scheduling workflows, and data trends to keep pace with enrollment growth.
Maintain CRLA tutor training certification up to Level 3 (Master Tutor) and guide peer educator certification for the Peer Assisted Learning program.
Partner with academic departments and faculty to align group study models with course learning objectives and to improve outcomes in historically challenging courses.
Oversee the operational budget for Course Support Services and lead strategic assessment planning for the center, supporting staff with assessment methods and technologies.
Build academic partnerships with colleges and campus initiatives such as the College of Engineering's MAPs program, the College of Business, and 49er Rebound.
Direct promotion of course support services to undergraduates, faculty, and academic units, and represent the center at events including New Student Orientation, Open House, and Admitted Students Day.
Master's degree in Higher Education Administration, Educational Leadership, Counseling, or a closely related field, plus three years of progressive administrative and leadership experience in university learning centers or academic support environments.
Preferred experience includes 5+ years directing university-wide learning assistance programs at a large institution, supervising full-time professional staff, and using academic success software such as Salesforce.
Salary of $68,139 for a permanent, full-time, 12-month position, Monday through Friday 8:00 am to 5:00 pm with occasional evening and weekend hours.