University of Toledo
Associate Director of Rocket Solution Center
🇺🇸 Toledo, OH
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ August 26th, 2025
Edtech.com's Summary
- Manage and enhance direct customer service within Rocket Solution Central for various student-related offices.
- Supervise, schedule, evaluate, and train Direct Service Providers and support staff.
- Maintain high customer satisfaction and operational efficiencies.
- Provide presentations and represent the Director on university committees.
- Extensive knowledge required in student financial aid, registrar, admission, auxiliary services, and residence life.
- Requires at least a bachelor's degree; master's preferred, and minimum 3 years supervisory experience.
- Strong communication, organizational skills, and knowledge of federal/state/institutional policies related to enrollment and financial aid.
- Ability to exercise discretion and independent judgment regarding student financial aid and enrollment adjustments.
- Work experience in Integrated Services, Student Financial Aid, Registrar, or Student Accounts offices.
- University of Toledo is an equal opportunity employer supporting diversity and reasonable accommodations.
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