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University of North Carolina - Charlotte

Associate Director, Online Student Success

🇺🇸 Hybrid - Charlotte, NC 🕑 Full-Time 💰 $60K - $65K 💻 Academic Advising 🗓️ January 14th, 2026

Edtech.com's Summary

UNC Charlotte is hiring an Associate Director, Online Student Success. This role leads academic advising for the BS in Professional Studies program, supervises a team supporting online and noncredit learners, and collaborates with campus partners to enhance student retention, progression, and engagement through proactive success strategies and outreach initiatives.

Highlights

  • Provide primary academic advising and manage care networks for adult online learners in the BS in Professional Studies program.

  • Supervise program and student support specialists serving Charlotte Online and noncredit learners.

  • Lead institution-wide early-alert and retention strategies, supporting at-risk and disengaged students.

  • Collaborate with offices such as Undergraduate Education, University College, Enrollment Management, and Student Assistance and Support Services.

  • Use data-driven segmentation and targeted communications to support unique needs of online and post-traditional learners.

  • Occasional evening advising required during peak registration periods.

  • Requires a Master’s degree and at least 3 years of experience in academic advising, student services, or higher education administration.

  • Preferred knowledge includes advising technologies, student data systems, enrollment management, and experience with online and adult learners.

  • Strong leadership and team supervision experience with focus on mentorship and professional development.

  • Salary range is $60,000 - $65,000 annually, full-time exempt position within the School of Professional Studies.