University of North Carolina - Charlotte
Associate Director, Online Student Success
Edtech.com's Summary
- Provide primary academic advising and manage care networks for adult online learners in the BS in Professional Studies program.
- Supervise program and student support specialists serving Charlotte Online and noncredit learners.
- Lead institution-wide early-alert and retention strategies, supporting at-risk and disengaged students.
- Collaborate with offices such as Undergraduate Education, University College, Enrollment Management, and Student Assistance and Support Services.
- Use data-driven segmentation and targeted communications to support unique needs of online and post-traditional learners.
- Occasional evening advising required during peak registration periods.
- Requires a Master’s degree and at least 3 years of experience in academic advising, student services, or higher education administration.
- Preferred knowledge includes advising technologies, student data systems, enrollment management, and experience with online and adult learners.
- Strong leadership and team supervision experience with focus on mentorship and professional development.
- Salary range is $60,000 - $65,000 annually, full-time exempt position within the School of Professional Studies.
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