Amplify
Associate Director, Program Management, Customer Experience
CRM
K-12
Sigma
Edtech.com's Summary
Amplify Education Inc. is hiring an Associate Director, Program Management, Customer Experience. This strategic leadership role involves overseeing project management activities across the Customer Experience organization, leading a team of project managers, and managing high-priority projects to ensure strong execution and alignment with business goals. The role requires collaboration with cross-functional teams and focuses on supporting Professional Development initiatives for a seamless customer journey.
Highlights
- Lead, mentor, and develop a team of project managers ensuring project delivery and continuous improvement.
- Serve as a project management subject matter expert and establish scalable processes and best practices.
- Manage a complex project portfolio aligned with business priorities, including timelines and deliverables.
- Partner cross-functionally to define project scope, goals, and success metrics and monitor project health.
- Drive strategic planning by establishing consistent workflows especially for Professional Development content and contractor hiring.
- Requires experience with project management tools such as Smartsheet and certifications like PMP, Lean Six Sigma, or Agile CSM.
- Minimum qualifications include a BA/BS degree, 5+ years of people management, and program/project management experience.
- Preferred qualifications include experience in education technology and CRM tools.
- Compensation ranges from $95,000 to $110,000 with eligibility for an annual discretionary bonus.
- Amplify offers a comprehensive benefits package including 401(k), stock options, health insurance, paid time off, and development programs.
Associate Director, Program Management, Customer Experience Full Description
A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
Job Description:
The Associate Director of Program Management, Customer Experience is a strategic leadership role responsible for overseeing project management activities across the Customer Experience organization, with a focus on supporting Professional Development initiatives. This role is key to ensuring strong project execution, clear communication, and consistent delivery across a complex portfolio of work.
You will lead a team of high-performing project managers supporting initiatives that enable a seamless customer experience across the full customer journey. In addition, you will directly manage high-priority, high-visibility projects and be accountable for both short- and long-term business outcomes. This role requires close cross-functional partnership with Product, Engineering, Operations, Finance, Sales, and other teams.
Strong communication, leadership, and problem-solving skills are critical, as this role serves as a day-to-day driver of projects that span multiple teams, stakeholders, and external partners. The ideal candidate demonstrates sound judgment, uses data to inform decisions, and brings deep program/project management experience.
Essential Responsibilities:
Team Management and Development:
- Lead, mentor, and develop a team of project managers, ensuring they have the tools and support needed to successfully deliver on projects
- Regularly review team performance, progress, and key metrics
- Foster a culture of continuous improvement, learning, and adoption of best practices
Project Management Excellence:
- Serve as a subject matter expert in project management within Customer Experience
- Establish and implement scalable project management processes and best practices
- Own and oversee the project portfolio, ensuring alignment to business priorities
- Develop and manage project plans, including timelines, deliverables, and dependencies
- Partner cross-functionally to define scope, goals, and success metrics
- Monitor project health, proactively identifying risks and driving mitigation plans
- Provide clear, consistent communication and reporting to stakeholders
Strategic Planning and Alignment:
- Partner across teams to establish consistent workflows, particularly for Professional Development content creation and high-volume contractor hiring
- Introduce and maintain best practices for version control, feedback cycles, and project execution
- Ensure strong collaboration across teams to support efficient delivery
- Align project priorities with broader organizational goals
Minimum Qualifications:
- BA/BS degree
- 5+ years of people management experience in a fast-paced environment
- 5+ years of program or project management experience
- Strong communication and stakeholder management skills across all levels
- Proven ability to manage multiple priorities and complex projects simultaneously
- Experience with project management tools (e.g., Smartsheet)
- Experience in content development or digital production
- PMP, Lean Six Sigma, Agile CSM, or similar certification
Preferred Qualifications:
- Experience in education technology
- Experience working with CRM tools
What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $95,000 - $110,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
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