Associate Director, Student Services

Edtech.com's Summary

University of Utah is hiring an Associate Director, Student Services. The role leads and oversees student success programs targeting low-income, first-generation, international, and high-achieving undergraduates, ensuring alignment across various cohort programs. The Associate Director manages recruitment, programming, assessment, budgets, scholarships, and staff supervision while fostering student transition, engagement, and on-time graduation in collaboration with the Director and advisory boards.

Highlights

Manage day-to-day operations and support Program Managers for cohort student success programs.
Oversee logistics of university student platforms and scheduling systems to meet student needs.
Design and implement leadership, academic, and professional development events and programs.
Develop recruitment and retention strategies across all student cohorts.
Collaborate with Marketing & Communication to create cohesive communication strategies.
Promote cross-program collaboration to unify resources and maintain quality.
Ensure students access academic advising, tutoring, career coaching, and technology support.
Build partnerships within the David Eccles School of Business and university community for student learning and networking opportunities.
Lead program assessment, data collection, and reporting to guide continuous improvement.
Requires Bachelor’s degree related to Education, Business, or Communication and 3+ years of program management and student supervision experience; Master’s preferred.
Compensation ranges from $75,000 to $80,000 annually.

Associate Director, Student Services Full Description

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Announcement

Details

Open Date	10/07/2025
Requisition Number	PRN43274B
Job Title	Associate Director, Student Services
Working Title	Associate Director, Office of Transformative Student Experiences
Career Progression Track	F
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F, 8-5pm
VP Area	Academic Affairs
Department	01420 - Advising (Sch of Business)
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$75,000 - $80,000
Close Date	10/27/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	The Associate Director of the Office of Transformative Student Experiences provides cross-cohort leadership and operational oversight for student success programs serving low-income, first-generation, international, and high-achieving undergraduate students. This role ensures consistent quality and alignment across the Opportunity Scholars Program, First Ascent Scholars, Rising Business Leaders, and related student initiatives. Responsibilities include supporting programs with recruitment, programming, assessment, budget, scholarship management, and supervision of program staff. In partnership with the Director, program staff, and advisory boards, the Associate Director fosters student success by ensuring smooth transition into the university, connecting students to academic and personal support resources, encouraging engagement in transformative learning opportunities, and supporting on-time graduation. This position reports directly to the Director of the Office of Transformative Student Experiences.
Responsibilities	Responsibilities: Oversee the management of day-to-day programmatic operations for the different cohort programs by way of overseeing and supporting Program Managers. Ensure students’ needs are met by managing logistical oversight of U of U student platforms and scheduling management systems. Support the design and implementation of student programming and educational events that enhance leadership, academic, and professional development. Collaborate with program staff to develop and execute recruitment and retention strategies for students across all cohorts. Works as lead partner with Marketing & Communication to develop a communications strategy across all cohort programs. Foster collaboration across programs to reduce silos, align resources, and ensure consistency in program quality. Ensure students across programs successfully transition to the university environment and have access to necessary resources to be successful (tutoring, academic advising, career coaching, and technology support). Nurtures collaborative relationships with Eccles Schools and university community members to connect students with opportunities for deep learning and expansion of network. Helps build student pathways throughout undergraduate student offices, resources, events and opportunities in the David Eccles School of Business. Works with the Director to assess and collect data across all programs to measure program impact, outcomes, and scholarship effectiveness, and uses results to drive continuous improvement. As requested, collaborates with the Director to prepare data, stories, and impact reports. May be asked to participate as an ex-officio member of the different Board of Advisors. Work Environment and Level of Frequency typically required: Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) plus three years of experience in program management required. Develops and implements program ideas into successful academic and research programs; demonstrated human relations and effective communication skills also required. Bachelor’s degree in Education, Business, Communication, or similar. 3+ years of experience in project or program management. 3+ year of experience supervising or mentoring students from different backgrounds. Experience supporting administrators, directors, or faculty leaders. Strong leadership, communication, and interpersonal skills for engaging different stakeholders. Strong organizational and time management skills with outstanding attention to detail and record keeping. Ability to utilize strong organizational, administrative, and communication skills. Ability to adapt to changing environments and foster a collaborative, inclusive work culture.
Preferences	MEd or Master’s degree in Education, Business, Policy and Public Administration, Communication, or similar. 4+ years of experience working with undergraduate students 4+ years of experience in project or program management, preferably in collaboration with academic, industry, and community entities. 4+ years of experience supervising or mentoring students. Understanding of how to apply student development theory to programmatic and curricular-focused trainings and events.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 10 years
- 10 years or more
* Do you have a Master's Degree in Business Administration or a related field?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Associate Director, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	10/07/2025
Requisition Number	PRN43274B
Job Title	Associate Director, Student Services
Working Title	Associate Director, Office of Transformative Student Experiences
Career Progression Track	F
Track Level
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F, 8-5pm
VP Area	Academic Affairs
Department	01420 - Advising (Sch of Business)
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$75,000 - $80,000
Close Date	10/27/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary	The Associate Director of the Office of Transformative Student Experiences provides cross-cohort leadership and operational oversight for student success programs serving low-income, first-generation, international, and high-achieving undergraduate students. This role ensures consistent quality and alignment across the Opportunity Scholars Program, First Ascent Scholars, Rising Business Leaders, and related student initiatives. Responsibilities include supporting programs with recruitment, programming, assessment, budget, scholarship management, and supervision of program staff. In partnership with the Director, program staff, and advisory boards, the Associate Director fosters student success by ensuring smooth transition into the university, connecting students to academic and personal support resources, encouraging engagement in transformative learning opportunities, and supporting on-time graduation. This position reports directly to the Director of the Office of Transformative Student Experiences.
Responsibilities	Responsibilities: Oversee the management of day-to-day programmatic operations for the different cohort programs by way of overseeing and supporting Program Managers. Ensure students’ needs are met by managing logistical oversight of U of U student platforms and scheduling management systems. Support the design and implementation of student programming and educational events that enhance leadership, academic, and professional development. Collaborate with program staff to develop and execute recruitment and retention strategies for students across all cohorts. Works as lead partner with Marketing & Communication to develop a communications strategy across all cohort programs. Foster collaboration across programs to reduce silos, align resources, and ensure consistency in program quality. Ensure students across programs successfully transition to the university environment and have access to necessary resources to be successful (tutoring, academic advising, career coaching, and technology support). Nurtures collaborative relationships with Eccles Schools and university community members to connect students with opportunities for deep learning and expansion of network. Helps build student pathways throughout undergraduate student offices, resources, events and opportunities in the David Eccles School of Business. Works with the Director to assess and collect data across all programs to measure program impact, outcomes, and scholarship effectiveness, and uses results to drive continuous improvement. As requested, collaborates with the Director to prepare data, stories, and impact reports. May be asked to participate as an ex-officio member of the different Board of Advisors. Work Environment and Level of Frequency typically required: Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) plus three years of experience in program management required. Develops and implements program ideas into successful academic and research programs; demonstrated human relations and effective communication skills also required. Bachelor’s degree in Education, Business, Communication, or similar. 3+ years of experience in project or program management. 3+ year of experience supervising or mentoring students from different backgrounds. Experience supporting administrators, directors, or faculty leaders. Strong leadership, communication, and interpersonal skills for engaging different stakeholders. Strong organizational and time management skills with outstanding attention to detail and record keeping. Ability to utilize strong organizational, administrative, and communication skills. Ability to adapt to changing environments and foster a collaborative, inclusive work culture.
Preferences	MEd or Master’s degree in Education, Business, Policy and Public Administration, Communication, or similar. 4+ years of experience working with undergraduate students 4+ years of experience in project or program management, preferably in collaboration with academic, industry, and community entities. 4+ years of experience supervising or mentoring students. Understanding of how to apply student development theory to programmatic and curricular-focused trainings and events.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 10 years
- 10 years or more
* Do you have a Master's Degree in Business Administration or a related field?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Associate Director, Student Services

Edtech.com's Summary

Associate Director, Student Services Full Description

Student Support Liaison

Program/Project Coordinator

Career and Employer Specialist

Vice President for Academic Affairs and CAO

Assessment Analyst