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Old Dominion University

Associate Director, Visit Experience

🇺🇸 Norfolk, VA

🕑 Full-Time

💰 TBD

💻 Operations

🗓️ August 28th, 2025

Edtech.com's Summary

Old Dominion University is hiring an Associate Director, Visit Experience. This role provides managerial oversight of enrollment visitor services, campus recruitment programming, and guest satisfaction, managing daily visits and leading campus exploration programs while collaborating with university leadership and external partners to enhance the visit experience and university branding.

Highlights

  • Manage and oversee all aspects of enrollment visitor services and campus-based recruitment programming.
  • Lead and coordinate daily on-campus visits and various exploration programs for prospective students and guests.
  • Develop and implement concierge-level service protocols for campus visitors.
  • Maintain strong relationships with campus partners, external agencies, and key influencers to support visits and event programming.
  • Use considerable knowledge in event planning, customer service, staff development, and strategic planning.
  • Requires master's degree in Higher Education Administration, Business Administration, Tourism and Hospitality Management, or related fields.
  • Must demonstrate strong leadership, communication, interpersonal, and project management skills.
  • Experience with Microsoft software packages is essential.
  • Preferred qualifications include higher education and admissions experience, staff supervision, event facilitation, and Spanish bilingualism.
  • Position requires a valid Driver’s License and successful completion of a criminal background check.