Smile Train
Associate, Education and Training
🇺🇸 Hybrid - New York, NY
🕑 Full-Time
💰 $48K - $52K
💻 Learning & Development
🗓️ December 1st, 2025
LMS
Power BI
Edtech.com's Summary
Smile Train is hiring an Associate, Education and Training to support global education and training initiatives focused on comprehensive cleft care. The role involves managing data collection and analysis, maintaining training curricula, coordinating global fellowship and mentorship programs, and overseeing conference logistics to enhance training impact across 75+ countries.
Highlights
- Coordinate and monitor pre- and post-training assessments and data quality across regional teams worldwide.
- Analyze training outcomes and manage data repositories and reporting related to training impact.
- Provide logistics and administrative support for Smile Train’s global conferences and fellowship programs.
- Maintain and improve training curricula, including content updates and translation coordination.
- Support development and technical maintenance of digital education resources and continuing education opportunities.
- Required proficiency in Microsoft Office, especially Excel, with experience in data analysis tools such as Power BI.
- Bachelor’s degree in public health, healthcare, data analytics, education, or related fields; master’s degree preferred.
- Strong communication skills for cross-cultural collaboration and presentations.
- Experience with data collection tools such as REDCap or Qualtrics and event management is a plus.
- Annual salary range of $48,000 to $52,000 USD.
Associate, Education and Training Full Description
Associate, Education and Training
Programs - New York , New York (Hybrid)
About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support over 2 million surgeries in 90+ countries and we’re just starting.
We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is comprised of creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary
Smile Train seeks an Associate, Education & Training. [Reporting to the Manager, Research and Education,] the Associate will play a key role in Smile Train’s efforts to ensure every child has access to safe, high-quality, comprehensive cleft care. This role has a significant technical and data-focused component, supporting global education and training (E&T) initiatives through structured data collection systems, assessment analytics, and ongoing development and maintenance of training content across 75+ countries. This full-time, hybrid role requires a commitment to working from Smile Train’s New York City based headquarters twice weekly.
Key Responsibilities
Organizational E&T Data Collection (Technical & Analytical)
- Coordinate the pre- and post-training assessment processes, ensuring consistent data collection across all training types and all regional teams
- Monitor data quality using standardized checks, flag data anomalies, and work with regional teams to improve adherence to data collection protocols
- Analyze training assessment results, including knowledge gains, outcomes trends, and longitudinal performance across countries, training types, and learner groups
- Support systematic housing, organization, and governance of trainee and training impact data, including LMS-based or digital platform–based repositories used across 75+ countries
- Compile internal and external reporting on training implementation, participation, and impact
- Support tracking and data management for fellowship programs globally, including monitoring fellow progress, documentation compliance, and post-program placement outcomes
Global E&T Conference Presence
- Oversee logistics and administration for Smile Train’s conference involvement, including partner logistics and stipends, partner abstract support, awareness/booth presence, promotional/branding materials, Smile Train-led events, follow-up surveys, staff attendance, and shipping needs
- Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication
- Support post-conference data analysis and development of final reports for dissemination across departments
Global E&T Initiatives & Partnerships
- Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship)
- Assist with planning and execution of international mentorship programs (i.e., Mentoring Alliance for Global Cleft Surgery (MAG-CS)), including participant recruitment, onboarding, technical support, progress tracking, and impact data management
- Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient-facing materials, and continuing education opportunities
- Support the Communications and Development departments in showcasing key E&T initiatives and projects to Smile Train stakeholders through annual reports, social media, and other strategic channels.
Training Curriculum Maintenance & Improvement
- Lead updates to existing Smile Train training curricula (translations, branding updates, content revisions, technical enhancements)
- Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement
- Serve as primary liaison with translation service providers, ensuring timely processing, coordinated review workflows, and ongoing quality assurance
- Support content implementation within the organization’s learning management system (LMS) or similar platforms, including uploading, version control, course configuration, and user management
Required Education and Experience
- Bachelor’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field
- Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision-making
- Exceptional attention to detail, organizational, and time management skills
- Superb written and verbal communication skills; comfortable presenting to large groups
- Excellent cross-cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones
- Tech-savvy with ability to quickly learn new software or data tools
- Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects
- Self-starter and team player who proactively offers strategic ideas and solves problems
- Proficiency in Microsoft Office, especially Excel (pivot tables, conditional formulas, charts).
- Passion for education in healthcare and interest in Smile Train’s vision
Preferred Education and Experience
- Master’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field
- Fluency in Spanish, French, or Portuguese
- Experience working or training in LMIC contexts
- Event management or conference logistics experience
- Experience with data collection tools (e.g., REDCap, Qualtrics)
- Staff management and team coordination experience
Accountability Expectations
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range
$48,000-$52,000 USD annually
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
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