Edtech.com's Summary

SchooLinks is hiring an Associate Product Manager to join one of their product pods, working closely with Senior Product Managers. The role involves triaging support tickets, creating and managing development tasks, and supporting product and engineering teams through documentation, testing, and customer engagement to drive product enhancements and bug fixes.

Highlights

Manage incoming tickets from support and customer success teams and prioritize based on leadership needs.
Create user stories, development tickets, and handle project management and testing of product enhancements and bug fixes.
Serve as subject matter expert for the supported product area, assisting customer success managers, sales, and other stakeholders.
Write documentation, release notes, and other materials for internal and external stakeholders.
Support additional tasks including UI copywriting, quality assurance, customer interviews, data analysis, and training support.
Proficient use of Jira for issue tracking and project management is essential.
Requires strong logical thinking, communication skills, and product intuition.
Bachelor's Degree is required; position is entry-level to associate experience.
Must be located in and authorized to work in the US with no visa sponsorship available.
Full-time, salaried role with benefits including 100% healthcare coverage, 401K matching, dental & vision, parental leave, gym stipend, remote work stipend, and annual team offsite.

Associate Product Manager Full Description

We're looking for two early career product managers (either recent graduates or career changers) that will join one of our product pods and support and scale the work of one of our Senior Product Managers. This is an opportunity to join a high-growth, driven, ambitious team.

Core responsibilities will be:

Triaging incoming tickets from our support and customer success teams
Creating user stories, development tickets, project managing, and testing enhancements and bug fixes
Serving as subject matter export for the product area you support- answering questing from customer success managers, sales reps, and others
Writing documentation, release notes, and other artifacts that will drive understanding and buy-in of internal and external stakeholders

You will also assist a nd support the product and engineering organization in other tasks where we require additional capacity: UI copy writing, quality assurance testing, training support, customer interviews, research, data cleaning and analysis, etc.

At first, having a strong operational command on your responsibilities, aligning with the team's needs and goals, and being able to execute quickly on whatever you're tasked with will be most essential. As you progress, you will take on planning and executing larger epics (projects) and more strategic projects.

Interview process:

Recorded video interview: Historically top 5-10% of applicants are asked to complete this. Takes 10-15 minutes. We have real humans watch this (CTO, product leadership, hiring manager, and HR team) and we do not use AI to screen. This jus makes it much easier for us to handle from a scheduling logistics perspective. Here's more about our rationale for using this process: https://www.notion.so/schoolinkshome/Why-SchooLinks-starts-with-a-video-screen-03cdb3d60a5549f289aea515ec008004?source=copy_link
Live interview with product leadership 30-45 min
Logic Challenge - related to understanding an existing product of ours
Hiring manager interview - interviewing directly with the PM that you would be reporting to
Case Study - a couple hours of work and follow up discussion on a made up scenario similar to the challenges that we deal with

Requirements

Located in and authorized to work in the US (we are not able to provide visa sponsorship at this time)
Available to work 8:30 CT- 5:30 CT daily - salaried position, we expect you to work at least this much as well as to complete responsibilities for regular and project work that may require you to invest additional time outside of these hours

Operational skills Manage bugfix and quality situation — you triage and QA hotfixes, use Jira effectively, keep issues flowing. Own rate of SLA completion

Ability to follow directions and align with needs Prioritize projects based on PM and leadership needs. Build trust by proper escalation and validation of your hypotheses when you’re not sure.

Logical thinking Structured thinking, clear steps, MECE, hypothesis generation, use AI the right way

Hunger Are you going to do what it takes to push yourself and others around you? We can’t be telling you to get stuff done, you have to show that you want it. This role is not intended to be easy or long term, it’s meant to be a proving ground

Written and formal communication Jira ticket writing, release note writing, email support and tier 2 escalation

Oral, informal, and conversational communication (listening and conveying information) Slack back and forth, calls with customers (expressing vision and why, making customers feel heard, etc). We need to feel comfortable putting you in front of customers if there are sticky situations

Memory RAM is quite important here- need to have a lot of context for how things work to make connections between different tickets, modules, projects, customers, etc.

Taste and product intuition Do you come up with elegant solutions, even for small scale problems. Can you articulate why and build consensus around that approach?

Software knowledge How does software get built, how much do you know about the craft you’re organizing? Triage and understand root cause of the problem we

Ability to pick up domain knowledge -Take ownership of your owner learning and understanding — structure knowledge clearly

Benefits

100% health care coverage for Employee
401K with company matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

Original Job Description

Core responsibilities will be:

Triaging incoming tickets from our support and customer success teams
Creating user stories, development tickets, project managing, and testing enhancements and bug fixes
Serving as subject matter export for the product area you support- answering questing from customer success managers, sales reps, and others
Writing documentation, release notes, and other artifacts that will drive understanding and buy-in of internal and external stakeholders

Interview process:

Recorded video interview: Historically top 5-10% of applicants are asked to complete this. Takes 10-15 minutes. We have real humans watch this (CTO, product leadership, hiring manager, and HR team) and we do not use AI to screen. This jus makes it much easier for us to handle from a scheduling logistics perspective. Here's more about our rationale for using this process: https://www.notion.so/schoolinkshome/Why-SchooLinks-starts-with-a-video-screen-03cdb3d60a5549f289aea515ec008004?source=copy_link
Live interview with product leadership 30-45 min
Logic Challenge - related to understanding an existing product of ours
Hiring manager interview - interviewing directly with the PM that you would be reporting to
Case Study - a couple hours of work and follow up discussion on a made up scenario similar to the challenges that we deal with

Requirements

Located in and authorized to work in the US (we are not able to provide visa sponsorship at this time)
Available to work 8:30 CT- 5:30 CT daily - salaried position, we expect you to work at least this much as well as to complete responsibilities for regular and project work that may require you to invest additional time outside of these hours