Edtech.com's Summary

MagicSchool is hiring a User Researcher (Contractor). The role involves leading end-to-end user research and customer insights efforts to understand the needs of educators and administrators, applying qualitative and quantitative methods to influence product design, strategy, and customer experience. The User Researcher will collaborate across teams to ensure customer needs shape product direction and drive actionable recommendations to enhance user satisfaction and product performance.

Highlights

Design and execute qualitative and quantitative user research, including interviews, usability testing, focus groups, and surveys.
Strengthen and formalize the Voice of Customer program by integrating insights from multiple data sources.
Translate research findings into clear narratives that influence product, design, and leadership decisions.
Collaborate cross-functionally with Product, Design, CX, Sales, and Marketing teams to represent customer needs.
Drive customer-centric recommendations to improve product experience and guide roadmap priorities.
Requires 15+ years of experience in user research and customer insights with proven impact on metrics such as CSAT, NPS, MAU, and retention.
Expertise in both qualitative and quantitative research methodologies and experience with products at scale.
Strong communication and storytelling skills to influence cross-functional teams.
Preferred background in EdTech and experience building Voice of Customer programs.
Contract role with approximately 15-20 hours per week for 3 months, with potential for full-time conversion.

User Researcher (Contractor) Full Description

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 6 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

User Researcher (Contractor)

Role Description

You will lead user research and customer insights efforts to help MagicSchool deeply understand the needs of educators and administrators. In this role, you will bring rigorous qualitative and quantitative research practices to inform product design, strategy, and customer experience at scale.

Responsibilities

In this role, you will be responsible for driving towards the following outcomes:

Design and execute end-to-end user research (qualitative and quantitative) to answer key product and design questions, including interviews, usability testing, focus groups, and surveys.
Strengthen and formalize our Voice of Customer program by synthesizing signals from support, surveys, usage data, and social channels to inform product direction.
Translate insights into clear, compelling narratives that influence product, design, and leadership decisions.
Serve as the connective tissue across teams - partnering with Product, Design, CX, Sales, and Marketing to ensure customer needs are consistently represented.
Drive actionable, customer-centric recommendations that improve product experience, increase customer satisfaction, and guide roadmap prioritization.

Experience & Qualifications

To be successful in this role, you’ll bring the following experience and qualifications:

Deep experience leading user research in consumer or enterprise environments.
Expertise across qualitative and quantitative research methodologies.
Experience working on products serving millions of users or operating at significant scale.
Strong storytelling, synthesis, and communication skills; ability to influence cross-functional teams through insights.
Proven track record of shaping product and design decisions that improve engagement, customer satisfaction, or business outcomes.

Required Experience

15+ years driving user research and customer insights.
Demonstrated success driving measurable improvements (CSAT, NPS, MAU, retention) through research.
Experience operating in fast-paced, cross-functional environments.

Nice-to-Have Experience

Background in EdTech or experience working closely with educators/administrators.
Experience building or scaling a Voice of Customer program from the ground up.
Familiarity with combining multiple data sources (qualitative, quant, usage analytics) into cohesive insights.

Logistics

This role will approximately be 15-20 hours/week for a 3 month duration.
We may consider turning this contracting role into a full-time role over time, pending performance and value provided.

Why Join Us?

Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
Plus a 401k match & monthly wellness stipend

Our Values:

Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

Original Job Description

User Researcher (Contractor)

Role Description

Responsibilities

In this role, you will be responsible for driving towards the following outcomes:

Design and execute end-to-end user research (qualitative and quantitative) to answer key product and design questions, including interviews, usability testing, focus groups, and surveys.
Strengthen and formalize our Voice of Customer program by synthesizing signals from support, surveys, usage data, and social channels to inform product direction.
Translate insights into clear, compelling narratives that influence product, design, and leadership decisions.
Serve as the connective tissue across teams - partnering with Product, Design, CX, Sales, and Marketing to ensure customer needs are consistently represented.
Drive actionable, customer-centric recommendations that improve product experience, increase customer satisfaction, and guide roadmap prioritization.

Experience & Qualifications

To be successful in this role, you’ll bring the following experience and qualifications:

Deep experience leading user research in consumer or enterprise environments.
Expertise across qualitative and quantitative research methodologies.
Experience working on products serving millions of users or operating at significant scale.
Strong storytelling, synthesis, and communication skills; ability to influence cross-functional teams through insights.
Proven track record of shaping product and design decisions that improve engagement, customer satisfaction, or business outcomes.

Required Experience

15+ years driving user research and customer insights.
Demonstrated success driving measurable improvements (CSAT, NPS, MAU, retention) through research.
Experience operating in fast-paced, cross-functional environments.

Nice-to-Have Experience

Background in EdTech or experience working closely with educators/administrators.
Experience building or scaling a Voice of Customer program from the ground up.
Familiarity with combining multiple data sources (qualitative, quant, usage analytics) into cohesive insights.

Logistics

This role will approximately be 15-20 hours/week for a 3 month duration.
We may consider turning this contracting role into a full-time role over time, pending performance and value provided.

Why Join Us?

Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
Plus a 401k match & monthly wellness stipend

Our Values:

Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

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