Frontline Education
Associate Professional Services Consultant
🇺🇸 Hybrid - TX
🕑 Full-Time
💰 TBD
💻 Consulting
🗓️ April 11th, 2024
K-12 ProjectDescription
Location Requirements: This role is Hybrid to one of our offices: Austin, Malvern, Naperville.
Your role on the team:
The Associate Professional Services Consultant reports directly to the Team Lead in the Client Services Organization. The Associate Professional Services Consultant will gain experience implementing solutions & solving complex problems for clients. The Associate PSC is responsible for achieving a high satisfaction rating from clients by having a successful implementation of software solutions. This is a unique opportunity to make an impact in a fast growth organization.
You can expect to:
- Develop & maintain understanding of 1 product solution from end-user perspective & implementation perspective
- Shadow various types of implementations and participate in end-to-end implementation including requirements, configuration, and train the trainer
- Lead, own and manage client implementations and lead requirements gathering, business analysis, system configuration, testing, and training
- Follow standard practices and procedures in analyzing situations or data
- Utilize standard templates, processes and plans to apply to client projects
- Understand & adopt implementation process including use of PSA & Project Management Tools; correctly input key data points and client status into PSA.
- Gain K12 industry experience as it pertains to Frontline Education & our software solutions
- Understand and learn to use importing & exporting tools (as applicable)
- Successfully manage & implement an end-to-end implementation including requirements, configuration, and train the trainer
- Understand client expectations and client requirements when the project begins.
- Participate in internal initiatives to build efficiencies, team knowledge, and increase customer satisfaction.
- Keep the project in scope and on time.
- Maintain an average billable UTE target of 70%
What you bring to the role (nice-to-haves):
- Understanding of the public education market
- Dedicated to meeting client expectations, acts with the client in mind, maintains effective client relationships.
- Understanding of common industry standard business practices related to Solution & Integrated 3rd Parties.
- Team player, but exceptional at working independently.
- Project Management experience (a plus!).
- Effective Communicator - both verbally and written - to peers, leadership and business partners including strong questioning and listening skills and ability to look beyond obvious answers to understand impacts.
- Builds working relationships internally with clients; meets clients needs in a professional, helpful and responsive manner. Seeks clear understanding of client needs.
- Assumes personal responsibility and follows up on commitments. Participates willingly and has an eagerness to learn. Supports decisions and is a good team player. Keeps others informed about their work.
This role requires (must-haves):
- 1+ years of professional experience
- Analytical skills, data management and reporting capabilities.
- Understanding of common industry standard business practices related to Solution & Integrated 3rd Parties.
Who we are:
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
