ETS
AVP, Global Head of People Services
🇺🇸
Remote - Princeton, NJ
🕑
Full-Time
💰
$250K - $285K
💻
Human Resources
🗓️
March 1st, 2026
Edtech.com's Summary
ETS is hiring an AVP, Global Head of People Services. This role leads the global People Services function, designing and improving people operations, systems, and service delivery to support ETS's mission and global growth. The position collaborates with People COEs and business leaders to ensure efficient, compliant, and high-quality employee experiences worldwide.
Highlights
- Lead global People Services strategy, aligning with ETS business and People roadmaps
- Manage end-to-end employee lifecycle operations including onboarding, data management, mobility, and offboarding
- Design scalable service delivery models incorporating shared services, regional hubs, and vendor partnerships
- Drive continuous improvement of HR systems, data integrity, and automation in collaboration with People Technology and Finance
- Ensure compliance with global employment laws and data privacy regulations alongside Legal and HR Consulting
- Build and develop a high-performing global People Services team promoting accountability and inclusion
- Partner with People leaders and business executives to provide operational insights and lead change initiatives
- Oversee vendor relationships and People Services budgets for cost discipline and performance
- Enhance employee experience through feedback, data analysis, and process simplification
- Requires a bachelor's degree, 12+ years of progressive global HR leadership, strong knowledge of HR systems, and expertise in managing distributed teams and change
AVP, Global Head of People Services Full Description
AVP, Global Head of People Services
- Job Level : Any
- Level of Education : BA/BS
- Job Type : Full-Time/Regular
- Date Updated : 02/27/2026
- Years of Experience : Not Applicable
- Will this position have direct reports? : Yes
- Salary : $250000 USD Annually - $285000 USD Annually
Job Description
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
The AVP, Global Head of People Services provides strategic and operational leadership for ETS’s global People Services function, ensuring a consistent, high-quality employee experience across the full employee lifecycle. This role is responsible for designing, scaling, and continuously improving global people operations, systems, and service delivery models that support ETS’s mission, transformation, and expanding global footprint.
As a key member of the People leadership team, this leader partners closely with People COEs (e.g., Talent Management, Total Rewards, Talent Acquisition, HR Consulting, HR Technology), business leaders, and regional stakeholders to deliver efficient, compliant, and employee-centered people services worldwide. The role balances enterprise-wide strategy with hands-on execution, driving operational excellence, data-driven decision-making, and service innovation.
PRIMARY RESPONSIBILITIES
(List from most important to least important)
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
The AVP, Global Head of People Services provides strategic and operational leadership for ETS’s global People Services function, ensuring a consistent, high-quality employee experience across the full employee lifecycle. This role is responsible for designing, scaling, and continuously improving global people operations, systems, and service delivery models that support ETS’s mission, transformation, and expanding global footprint.
As a key member of the People leadership team, this leader partners closely with People COEs (e.g., Talent Management, Total Rewards, Talent Acquisition, HR Consulting, HR Technology), business leaders, and regional stakeholders to deliver efficient, compliant, and employee-centered people services worldwide. The role balances enterprise-wide strategy with hands-on execution, driving operational excellence, data-driven decision-making, and service innovation.
PRIMARY RESPONSIBILITIES
(List from most important to least important)
- Global People Services Strategy & Leadership
Set the vision and strategy for global People Services, aligning service delivery, operating models, and priorities with ETS’s business strategy and People roadmap. - End-to-End Employee Lifecycle Operations
Oversee global people operations across onboarding, employee data management, employee changes, mobility support, offboarding, and employee inquiries, ensuring consistency, accuracy, and positive employee experience. - Service Delivery & Operating Model Excellence
Design and optimize scalable service delivery models (shared services, regional hubs, vendor partnerships) that balance efficiency, quality, and responsiveness across geographies. - Systems, Data & Process Optimization
Lead continuous improvement of HR systems, workflows, and data integrity, partnering with People Technology and Finance to ensure strong governance, automation, and analytics. - Global Compliance & Risk Management
Ensure People Services operations comply with applicable employment laws, data privacy regulations, and internal controls across all regions in partnership with Legal and HR Consulting. - People Leadership & Capability Building
Build, lead, and develop a high-performing global People Services team, fostering a culture of accountability, inclusion, continuous improvement, and service excellence. - Stakeholder Partnership & Advisory
Serve as a trusted partner to People leaders, business executives, and regional teams, providing operational insight, issue resolution, and change leadership during periods of growth and transformation. - Vendor & Cost Management
Oversee vendor relationships and budgets related to People Services, ensuring strong performance, cost discipline, and value realization. - Employee Experience & Change Enablement
Champion employee experience improvements, using feedback, data, and design thinking to simplify processes and support adoption of new ways of working.
PROCESS OUTPUTS & DELIVERABLES
- Consistent, high-quality global People Services delivery
- Scalable and efficient People Services operating model
- Accurate and compliant employee data and records
- Improved service metrics (cycle time, quality, employee satisfaction)
- Strong governance, controls, and audit readiness
- Engaged, capable People Services leadership team
Experience and Skills
REQUIRED QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree required; advanced degree preferred
- 12+ years of progressive HR/People experience, including leadership of global people operations or shared services
- Demonstrated experience scaling People Services in complex, global organizations
- Strong knowledge of global employment practices, HR systems, and service delivery models
- Proven ability to lead large, distributed teams and manage change in matrixed environments
- Strong analytical, operational, and executive communication skills
PREFERRED QUALIFICATIONS
- Experience in education, professional services, or global mission-driven organizations
- Background supporting organizational transformation or post-acquisition integration
- Experience leveraging HR technology and automation to improve service delivery
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
- The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
Similar Jobs
People Experience (HR) Business Partner
PowerSchool
🇺🇸 Dallas, TX
Senior People Experience (Human Resources) Business Partner
PowerSchool
🇺🇸 Dallas, TX
Benefits Manager
Concorde Career Colleges
🇺🇸 Hybrid - Phoenix, AZ
Program Business Manager - School of Medicine, Graduate Medical Education
Emory University
🇺🇸 Hybrid - Atlanta, GA
Benefits & Leave of Absence (LOA) Contractor
Handshake
🇺🇸 San Francisco, CA
