Michigan State University
Business Applications Analyst I
Edtech.com's Summary
Michigan State University is hiring a Business Applications Analyst I. The role provides frontline support for ORRS's centralized software systems, focusing on the Click helpdesk, by responding to user inquiries, troubleshooting application issues, managing ticket workflows, and assisting with system testing and documentation. It emphasizes maintaining system reliability and delivering strong customer service through collaboration with internal teams and university partners.
Highlights
- Provide day-to-day user and operational support for centralized software systems, primarily Click helpdesk.
- Troubleshoot application issues, document incidents, and escalate complex problems as needed.
- Assist with system configuration, access requests, validation of minor updates, and support testing activities.
- Track and update JIRA ticket workflows and coordinate issue resolution with senior technical staff.
- Prepare and assist with training materials and user guides to support effective system use.
- Requires knowledge equivalent to a four-year degree in business, MIS, or a related field with 1-3 years of related experience.
- Proficiency with Microsoft Office suite, help desk or ticketing systems, and familiarity with JIRA or similar tools.
- Strong communication, problem-solving, multitasking, and customer service skills.
- Works closely with ORRS staff, internal tech teams, end users, and university partners.
- Position is remote-friendly with standard work hours of 8 AM to 5 PM.
Business Applications Analyst I Full Description
Position Summary
The Business Application Analyst I position provides day-to-day user and operational support for ORRS’s centralized software system, with a primary focus on supporting the Click helpdesk. This role responds to user inquiries, troubleshoots common application issues, documents incidents, and escalates complex problems as needed. The position assists with routine system tasks, including basic configuration support, access requests, and validation of minor system updates.
Responsibilities include supporting testing activities by following established test plans, assisting with documentation of procedures and user guides, and helping ensure system changes are communicated clearly to end users. The role supports JIRA ticket workflows by tracking issues, updating ticket status, and coordinating with senior technical staff for resolution.
This position interacts regularly with ORRS staff, internal technical teams, and end users to support effective system use. Additional duties include assisting with training sessions, preparing basic instructional materials, and supporting routine operational tasks related to system maintenance.
The Business Application Analyst I requires strong customer service skills, clear verbal and written communication, attention to detail, and the ability to manage multiple support requests in a fast-paced environment. The position is remote and works closely with internal team members, supervisors, customers, and university partners.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree in business, management information systems, or related field; one to three years of related and progressively more responsible or expansive work experience in the business functional area and/or enterprise software development and/or testing; or an equivalent combination of education and experience.
Desired Qualifications
One to three years of related experience providing application, system, or technical support in a business or enterprise software environment. Experience supporting users, documenting issues, assisting with testing activities, and participating in system updates or enhancements is preferred. An equivalent combination of education and relevant experience may be considered.
Proficiency in using a computer and standard business software, including the Microsoft Office suite, with experience using a help desk or ticketing system and familiarity with JIRA or similar issue-tracking tools. Demonstrated attention to detail, problem-solving and critical-thinking skills, and the ability to multitask, prioritize work, and manage multiple support requests in a fast-paced environment. Clear and professional verbal and written communication skills, strong customer-service orientation, and the ability to work effectively with team members and stakeholders.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Work Hours
STANDARD 8-5
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends February 24, 2026, 11:55 PM
Similar Jobs
IT Support Specialist II
Kansas State University
🇺🇸 Hays, KS
IT Manager – Research Computing - Goizueta Business School
Emory University
🇺🇸 Hybrid - Atlanta, GA
Senior Database Administrator-1
Western Governors University
🇺🇸 Salt Lake City, UT
Learning Management System Administrator
Marathon Health
🇺🇸 Remote - US
Senior Applications Engineer (Workday)
Guild Education
🇺🇸 Remote - US
