Edtech.com's Summary

Chegg US is hiring a Business Intelligence Analyst 1. The analyst will partner with Product Managers, Learning Scientists, and Engineers to analyze learner experience data, define key metrics, design experiments, and translate insights into actionable product improvements that enhance the student-facing learning environment. They will also develop dashboards and continuously improve analytics systems, integrating AI to drive user-centric, data-informed decision-making.

Highlights

Analyze learner engagement, content performance, and user flows to identify friction and opportunities for improvement.
Define and create metrics for learning quality, persistence, and proficiency beyond basic usage data.
Develop and maintain dashboards to visualize learner progress, satisfaction, and program health.
Design and analyze experiments including A/B tests and feature pilots with Product Managers and Learning Scientists.
Utilize advanced SQL, Python or R for data analysis, modeling, and visualization; integrate AI methodologies.
Experience with dashboard tools like Tableau, Looker, or similar for data visualization.
Strong analytical skills including familiarity with A/B testing, funnel analysis, time series, and behavioral modeling.
3–6 years experience in product or business analytics, preferably in B2C, SaaS, or education settings.
Collaborate across Product, Engineering, and Learning teams with strong communication to translate data into impactful insights.
Salary range between $120,000 and $180,000 with comprehensive benefits including medical, dental, vision, 401(k) matching, and stock purchase plan.

Business Intelligence Analyst 1 Full Description

Job Description

Senior Product Analyst

Team: Product & Applied Learning
Location: Remote (U.S.)

About

Chegg Skills helps working adults build the skills they need to access better jobs—faster and more affordably.
Our Product & Applied Learning team owns the student-facing learning environment—from content and features to user experience and learning models. We're obsessed with delivering a seamless, data-informed learning journey that keeps students progressing with confidence.

The Role

We're hiring a Senior Product Analyst to help us understand and improve how learners experience our products. You'll analyze how content, features, and user flows perform in practice—identifying where friction exists, where engagement thrives, and how we can create a more effective and intuitive learning experience.

You'll partner closely with Product Managers, Learning Scientists, and Engineers to connect insights to action—defining the metrics that matter, instrumenting data pipelines, and translating findings into design and product decisions. Your work will shape how the Product & Applied Learning team builds, measures, and iterates our student experience.

This role is ideal for a self-directed, systems-minded analyst who thrives on uncovering insights that make complex experiences simple and effective for learners.

What You'll Do

Partner with Learning Science and Instructional Design to conceptually map how learning model standards—difficulty curves, skill levels, instructional flow—translate into learner outcomes.
Create metrics for learning quality, persistence, and proficiency—moving beyond clicks and usage to identify the metrics that are true predictors of completion and satisfaction.
Develop and maintain dashboards that visualize learner progress, satisfaction, and experience quality, creating a single source of truth for program health.
Partner with Product Managers and Learning Scientists to design and analyze experiments (A/B, multivariate, feature pilots) that measure the impact of new formats, UX improvements, or product features.
Collaborate with Learning Science to link quantitative data with qualitative insights, grounding product design in evidence.
Communicate insights clearly and visually—craft data stories and presentations that turn analysis into actionable narratives influencing decisions and roadmap priorities.
Continuously improve analytics systems—automate processes, refine models, and ensure accuracy and accessibility across teams. Integrate AI as an internal enabler wherever it makes sense.
Drive a culture of user-centric, evidence-based decision-making so every product choice is grounded in data and aligned to learner needs.
Think creatively about how we can leverage data analytics solutions to solve business problems in ways we might not have considered.

What You Bring

Basic Qualifications

3-6 years of experience in product or business analytics, ideally within a B2C, SaaS, or education context.
Advanced SQL skills and fluency in Python or R for data analysis, modeling, and visualization, and comfortable with integrating AI into methods to support data-driven recommendations & drawing insights.
Strong analytical toolkit—comfortable with A/B testing, funnel analysis, time series, and behavioral modeling.
Proven ability to translate data into actionable product insights.
Experience building dashboards in Tableau, Looker, or a similar visualization tool.
Strong communication skills—able to synthesize complex findings into clear, actionable recommendations.
Collaborative and proactive; comfortable working with Product, Engineering, and Learning teams.
User-centric mindset—curious about how design and data together shape learner outcomes.

Preferred Qualifications

Experience analyzing engagement or learning data within an edtech, learning, or content platform.
Familiarity with UX research methods or human-centered design.
Knowledge of statistical experimentation, hypothesis testing, and causal inference.
Comfort with working in agile product environments.
Passion for learning analytics, learning science, or experience optimization.

Target Base Salary: 150,000

Pay Transparency Range: 120,000 to 180,000

The base salary pay range for this position is $120,000 to $180,000. Although this range represents the full range for the position, the actual pay will vary within this range based on geographic location, job type, professional experience, and other factors.

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, and other benefits found at: https://www.chegg.com/about/working-at-chegg/benefits/.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Chegg Skills: https://www.chegg.com/skills

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

Chegg is an equal opportunity employer

Original Job Description