Edtech.com's Summary

Johns Hopkins University is hiring a Business Solution Analyst (Office of the Provost). The role runs the customer relationship management (CRM) platform behind Hopkins Edge, the university's effort to market and enroll learners in its education offerings across all ten schools, and acts as the central owner of learner and prospect data. The analyst works with the Vice Provost of Academic Affairs and Innovation and turns enrollment and engagement data into reports for marketing and business development teams.

Highlights

Administer and maintain the CRM platform, keeping it performing well and in line with data governance decisions and institutional policies.
Build reporting frameworks and dashboards that turn raw enrollment and engagement data into clear insights for the Hopkins Edge strategist, marketing, and business development teams.
Work with sponsors and users to define project scope, conduct requirements interviews, and propose automated solutions and process improvements.
Write business cases, requirements, functional specifications, and prototypes, and collaborate with data analysts, developers, and architects on business intelligence work.
Create test strategies and plans, write manual or automated test scripts, run unit and functional tests, and track defects through resolution.
Work with the platform vendor, central IT, and individual school Hopkins Edge leads so data flows smoothly across the program.
Bachelor's degree and five years of related experience, preferably in testing and business requirements gathering, with intermediate skills in Agile, JIRA, data visualization, and systems architecture.
Preferred: knowledge of the platform the application runs on (SQL Server); higher education experience is helpful but not required.
Remote position with under 10% of hours on site, Monday through Friday, 9:00 a.m. to 5:00 p.m., with a salary range of $75,135 to $131,510 per year and a targeted $100,000.

Business Solution Analyst (Office of the Provost) Full Description

Requisition ID: 122771

Location: Baltimore, MD, United States (Remote)

Date Created: October 13, 2026

Job Family: Information Systems, IT

Job Subfamily: Applications Development

Job Function: Program Management

Exempt Status: Exempt

Shift Type: Full Time

Schedule: Monday to Friday, 9:00 AM to 5:00 PM

Worksite: 01-MD:Homewood Campus

Work Modality: Remote: Not on-site or < 10% of hours worked on-site

We are seeking a Business Solution Analyst (Hopkins Edge) who will be responsible for administration, maintenance, data governance, and performance of the university's unified Customer Relationship Management (CRM) platform supporting Hopkins Edge marketing, enrollment, and business development efforts. In addition, the position will serve as the central owner of learner and prospect data, ensuring that accurate, actionable insights are available to support the work of the Hopkins Edge Portfolio Strategist, marketing team, business development team, and divisional partners across all ten schools.

In collaboration with the Vice Provost of Academic Affairs and Innovation, the Business Solution Analyst will ensure that the CRM platform is performing optimally in accordance with data governance decisions and institutional guidelines/policies to support enrollment growth, lead generation, and content strategy across all Hopkins Edge business work streams. The position will routinely interact with the platform vendor, central IT, marketing and business development teams, and individual school Hopkins Edge leads to ensure data flows seamlessly across the Hopkins Edge ecosystem. The Business Solution Analyst will also be responsible for establishing reporting frameworks and dashboards that translate raw enrollment and engagement data into clear, decision-ready insights for stakeholders.

Specific Duties & Responsibilities

Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering.
Create test strategy based on the analysis of design document and requirements.
Design test plans for projects and work with project teams and business partners to obtain approval.
Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
Generate test scripts and perform test analysis. Test scripts will be manual or automated.
Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
Report test results and metrics to management and team in timely matter.
Define test cases, scripts and corresponding data sets.
Manage and execute test preparation activities with minimal supervision.
Perform test execution and defect tracking (if applicable).
Learn, support, maintain and train users on testing tools.
Identify other uses and expansion of the tool sets.
Write business cases, business requirements, develop functional specs and functional prototypes.
Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.
Other duties as assigned.

Minimum Qualifications

Bachelor's Degree.
Five years of related experience preferably within testing and business requirement gathering.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
Higher education experience is helpful but not required.

Technical Skills

Agile Methodology - Intermediate
Application Architecture - Intermediate
Data Architecture and Design - Intermediate
Data Visualization - Intermediate
JIRA - Intermediate
Operating Systems - Intermediate
Product Requirements - Intermediate
Software Development Life Cycle - Intermediate
Software Documentation - Intermediate
Systems Architecture - Intermediate
User Story - Intermediate
Workflow Management - Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Business Solution Analyst

Role/Level/Range: ATP/04/PE

Starting Salary Range: $75,135 - $131,510 Annually (Targeted $100,000 Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday to Friday, 9:00 AM to 5:00 PM

FLSA Status: Exempt

Location: Remote

Department name: Office of the Provost

Personnel area: University Administration

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Business Solution Analyst (Office of the Provost)

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Business Solution Analyst (Office of the Provost) Full Description

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