Business Support Analyst I

Business Support Analyst I

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Number  | S06257P
Position Title  | Business Support Analyst I
Department  | Systems
Location  | Arlington
Job Family  | Administrative Support
Position Status  | Full-time
Work Hours  | Standard
Work Schedule  | Monday-Friday; 8:00am-5:00pm. Some evening and weekend work required. Some travel required. 

Open to  | External and Internal
Salary  | Salary is commensurate based on qualifications and relevant experience.
Duration  | Funding expected to continue
Pay Basis  | Monthly
Benefits Eligible  | Yes
Benefits at UTA  | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

Job Summary 
The Business Support Analyst I serves as the support lead and a CRM administrator for the Division of Enrollment Management and contributes to CRM success across the UTA campus. This position performs complex coordination, setup, and detailed work in the CRM (Slate) and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of CRM. This position will also manage and configure applications and provide consistent and ongoing functional business process support of recruitment and enrollment initiatives on campus. It requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service.

Essential Duties and Responsibilities 
Assist with development, maintenance and documentation of training program for all users on CRM functionality, create and maintain business process documentation of related CRM functionality. Provide development and ongoing support for users of the CRM. Collaborate with stakeholders to understand and outline business needs, process maps and requirements to reach enrollment goals. Complete projects successfully and on time. Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals. Create reports and dashboards for use in planning and review of overall status and success measures. Maintain a catalog of standard reports available and create and launch one-off reports as needed. Identifies problems and analyzes causes, takes or recommends actions after evaluating alternative solutions; follow up to ensure problems are corrected. Provides alternative solutions to solving problems. Serve as a user resource with external support teams. Troubleshoot and solve CRM-related issues as needed. Assist with design, development and modification of CRM applications or integration. Use analytics and user feedback to predict and measure outcome and consequences of a design. Perform work in ways that contribute to the University’s successful achievement of enrollment goals, including other duties as assigned.

Minimum Qualifications  | Bachelor’s degree in any field Two (2) years of experience working in a customer-facing support position with a strong focus on the needs of the customer, conducting user training, or any appropriate combination of education, training and experience. Intermediate knowledge of methods and leveraging used with CRM technologies, set up, operation analysis and support.

Preferred Qualifications  | Higher education experience working with a CRM, preferably Slate. Previous experience processing university applications, collaborating with a broad range of stakeholders and experience supporting CRM functionality.

Knowledge, Skills and Abilities  | Ability to coordinate and work with a team. Ability to effectively communicate technical and other information to a variety of stakeholders including those with non-technical backgrounds. Must have knowledge of characteristics of a CRM and affiliated technologies, preferably in higher education. Must be able to analyze courses of action, actively participate in planning, the ability to establish and maintain good working relationships and work independently with considerable initiative and drive. Must be able to contribute to the achievement of enrollment goals.

Other Requirements  |
Working Conditions  | Most work will be conducted in a climate-controlled indoor environment. On rare occasions, work might be required in an outdoor or remote location. Work will occur in areas where temperature changes, florescent lighting, humidity, or excessive noise may occur. Must be able to work alone or with a team, be able to use a computer and monitor screen, and be able to work in areas surrounded by other staff members.

Special Conditions for Eligibility  |
CBC Requirement  | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement  | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

University Information  | The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

ADA Accommodations  | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

 Posting Detail Information 

Number of Vacancies  | 1
Open Until Filled  |
Minimum Number of References Required  | 3
Maximum Number of References Accepted  |
Special Instructions to Applicants  | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019