Business Systems Analyst, Associate A

🇮🇳 Hyderabad, Telangana

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ November 8th, 2025

Salesforce SaaS CRM

Edtech.com's Summary

Blackbaud is hiring a Business Systems Analyst, Associate A. The role involves learning to configure and maintain the Gainsight platform, assisting in translating business needs into system solutions, and supporting internal users by troubleshooting issues and monitoring system performance. Candidates will collaborate with cross-functional teams to implement solutions and contribute to continuous improvements in a dynamic technology environment.

Highlights

Configure and maintain the Gainsight platform including workflows, dashboards, email programs, and integrations.
Translate business needs into effective system solutions.
Collaborate with cross-functional teams to gather requirements and implement solutions.
Provide support to internal Gainsight users by answering questions and troubleshooting issues.
Monitor system performance and ensure data accuracy.
Document processes and contribute to ongoing improvements.
Stay updated on Gainsight features and best practices.
Required skills include familiarity with SaaS platforms, CRM systems (Salesforce is a plus), Excel, SQL, and reporting tools.
Qualifications: Graduate degree in Computer Science, Information Systems, Business, or related field; strong communication, analytical, and problem-solving skills; self-starter with eagerness to learn.
Work environment supports flexible remote or hybrid culture and is committed to diversity and inclusion.

Business Systems Analyst, Associate A Full Description

Job Description (Gainsight - campus hire)

What You'll Do:

Learn to configure and maintain the Gainsight platform (workflows, dashboards, email programs, integrations).
Assist in translating business needs into system solutions.
Collaborate with cross-functional teams to gather requirements and implement solutions.
Support internal Gainsight users by answering questions and helping troubleshoot issues.
Monitor system performance and data accuracy.
Document processes and contribute to continuous improvements.
Stay updated on Gainsight features and best practices.

What We're Looking For:

Graduate with a degree in Computer Science, Information Systems, Business, or a related field.
We looking to hire a strong fresher for this role
Strong interest in SaaS platforms, customer success, and data-driven operations.
Basic understanding of CRM systems (e.g., Salesforce) is a plus.
Good communication and analytical skills.
Self-starter with eagerness to learn new tools and technologies.
Problem solver who is able to work collaboratively and take initiative.

Nice to Have (Not Required):

Exposure to business systems or tools (CRM, support systems).
Experience working on college projects involving data analysis or system design.
Familiarity with Excel, SQL, or any reporting tools.

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Original Job Description