University of Massachusetts
Business Systems Analyst II
🇺🇸 Boston, MA
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ August 14th, 2025
Edtech.com's Summary
Univ of Mass Boston is hiring a Business Systems Analyst II. The role involves actively participating in the needs assessment and system requirements process for business application development, analyzing software to align with campus needs, and providing solutions to improve business practices. The analyst will produce detailed software design requirements, assist in development and implementation, and communicate regularly with stakeholders to support strategic university goals.
Highlights
- Participate in needs assessment and system requirement processes for business applications.
- Manage project plans to ensure timely task completion and maintain schedules.
- Direct technical specialists in system analysis, integration, and reconciliation.
- Oversee all stages of the application development cycle, including policy and documentation development.
- Conduct fit-gap analysis and create or revise software designs and enhancements.
- Provide status updates and communicate issues to project management and university constituents.
- Qualifications include a Bachelor's degree or equivalent experience and 3-5 years in systems development, preferably in higher education.
- Required skills include project management, problem-solving, analytical abilities, and strong communication.
- Experience with administrative systems and knowledge of business practices within higher education preferred.
- Salary grading and ranges are provided with the position classified as exempt union staff.
Business Systems Analyst II Full Description
General Summary:
Working in a team environment, the Business System Analyst II will actively participate in the needs assessment and system requirement process of all business applications development, detailing requirements for systems. The incumbent will be responsible for analyzing application products to determine where the software fits campus business needs and where gaps exist that may need to be addressed; and will provide solutions to potential changes in business practice to enhance the University's strategic goals, as well as to accommodate the software. The incumbent will also be responsible for producing designs and detailed requirements for software use, both "as delivered" and for any appropriate software modification necessary to overcome gaps; for assisting in the development, testing and implementation of application products; and for providing potential policy considerations and long-range strategic goals to further organizational business needs.
The Business Systems Analyst II will regularly communicate any and all issues, design approaches, potential business practice changes and modifications, etc. to all parties that may be impacted so as to keep all project participants well informed, especially for integration purposes.
The position will work closely with other functional and technical professionals on projects, as well as with all appropriate campus academic and administrative staff and university system groups, to ensure the development of systems that meet the overall needs of the University in an ever-changing technological environment. This position may require work at a central location.
Examples of Duties:
- Actively participates (via committee membership or individual interviewing) in the needs assessment and system requirement process of all business applications development, detailing requirements for systems.
- Manage the process of developing, monitoring and maintaining the module project plan ensuring timely completion of task assignments in order to maintain project timelines and schedules.
- Direct operational efforts of technical specialists in the analysis, conversion, integration, interface and reconciliation of existing and proposed systems.
- Responsible for all aspects of applications development cycle, from project definition through system implementation.
- Ensure development of policies and procedures for new and existing systems, including application and end user documentation.
- Set standards for system enhancements, definition of user requirements, software acceptance criteria and end user technical tool sets.
- Perform "fit-gap" analysis between functional requirements and software capabilities; create, review and revise software designs, including approved enhancements, as appropriate.
- Research alternatives to creating modifications to address system gaps, etc., and assist in resolving issues.
- Identify, communicate and document issues as they arise.
- Document approaches and/or results of fit-gap analysis, designs, development, testing and implementation, as well as training materials.
- Research system enhancement requests, including customizations/modifications to applications and interfaces to third-party software products, and evaluate appropriateness and implementation requirements.
- Support the development of proposals for new systems, including RFP's.
- Provide status updates to project management as well as appropriate campus constituents.
- Articulate and demonstrate commitment to the philosophy, values, mission and vision of Administrative Computing and the Information Technology division, and to inspire active support of these in others.
- Perform other duties as assigned.
Qualifications:
Bachelor's degree and a minimum of three-five (3-5) years of systems development experience, preferably within an institution of higher education, required. An additional four years of work experience in systems development, preferably within an institution of higher education, can be substituted for the required Bachelor's Degree. Demonstrated experience working with administrative systems and planning and project management skills required. Experience in higher education administrative systems preferred.
Working knowledge of current business practices and administrative system requirements.
Ability to understand and articulate the strategic business needs of the University, including those identified through business process redesign.
Ability to work in both a team environment and independently; Ability to take initiative, and work without regular supervision.
Ability to translate University business needs in support of system design and development; Strong oral and written communication skills. Strong project management and planning skills. Strong problem solving and analytical skills. Strong interpersonal skills.
Strong commitment to customer service.
Application Instructions:
Please apply online with your resume, cover letter and list of three professional references.
Review of candidates will begin following the application closing date.
Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
Salary Ranges for the appropriate Pay Grade can be found at the following link:
Grade: 32
This is an exempt union position.
All official salary offers must be approved by Human Resources.
UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617-287-5150.
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