Operations Manager

Operations Manager

Job Title  | Operations Manager
Union Level  |
Department  | Career Services
Campus  | Stockton
Posting Number  | 201304132P
Full or Part Time  | Full Time
Number of Months  | 12
Work Schedule  |
Position End Date  |
Open Date  | 08/13/2025
Close Date  |
Open Until Filled  | Yes
Special Instructions to Applicants  | For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship  | This position is not eligible for a visa sponsorship now or in the future.

 
Position Summary Information 

Primary Purpose  | The Operations Manager for Career Services plays a critical role in ensuring the efficient daily functioning of the office. This position serves as the backbone of the department, providing advanced administrative and strategic support, managing front-line services, overseeing office operations, acting as the primary system administrator for Handshake and managing on-campus employment initiatives. Exercises independent judgment in handling sensitive/confidential information for students, staff, faculty and employers.

Essential Functions  | Manage the administration and optimization of Handshake across three university campuses, managing all user accounts for students, staff, and alumni to ensure seamless access and a positive user experience. Subject matter expert and primary trainer for Handshake, developing and delivering training materials and support for faculty and staff to leverage the platform, increasing user adoption and platform utilization each year. Oversee campus-wide initiatives related to on-campus student employment, including job fairs, workshops and other activities that connect more than 20+ departments with around 1,100 students each semester. Monitor and ensure the accuracy of job postings, employer records, and events posted on Handshake. Manage scheduling for career advising appointments, workshops, and events through Handshake; serve as the first point of contact for student inquiries via phone, email, and in person, using independent judgment to provide accurate information, triage needs, and maintain confidentiality when handling sensitive student concerns. Supervise and train student staff; oversee daily administrative functions of the Career Services office, including phone coverage, email correspondence, office supply orders and inventory, and room reservations. Coordinate calendar scheduling, including meetings, employer visits, and career events/programs. Manage the ongoing operations of the Career Closet, including clothing intake, inventory tracking and analysis, seasonal audits to assess needs, etc. Create biannual reports for director and liaise with the advancement office to provide donor impact reports. Support assessment efforts by pulling and organizing data. Generate reports to track student engagement, appointment trends, and on-campus hiring trends. Analyze outcomes to present to the director to help make data-informed decisions and share with university leadership to support recruitment and retention efforts. Remain current on FERPA certification and maintain confidentiality of student information. Demonstrate a positive attitude and ability to work successfully with diverse populations with a commitment to promote and enhance diversity and inclusion. Other duties as assigned or requested.
This position serves as Campus Security Authority (CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported them.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.
Minimum Qualifications  | Bachelor’s degree or equivalent combination of education and experience (i.e., Associate’s degree plus 3-5 years of full-time administrative, customer service or office coordination experience.) Intermediate level working experience of Microsoft Office Suite
Preferred Qualifications  | Bachelor’s degree Excellent written and verbal communication skills Exceptional attention to detail and organizational abilities Ability to manage multiple tasks simultaneously and to prioritize in a fast-paced environment Experience with Handshake or other career services platforms Prior experience in higher education, career services, or student services Event and program coordination skills. Ability to establish professional relationships with students, staff, faculty, employers, alumni and other members of the academic community. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements  | The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds. May be exposed to outside environment for special events.

Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range  | $68,640 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement  | All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

Anti-Discrimination/EEO Policy Statement 
University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.

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Applicant Documents