Business/Tech Support Analyst 3 - Client Services - FT - Day

🇺🇸 Orange, CA 🕑 Full-Time 💰 $38 - $66 per Hour 💻 Information Technology 🗓️ April 2nd, 2026

DHCP Intune ITSM

Edtech.com's Summary

University of California, Irvine is hiring a Business/Tech Support Analyst 3 - Client Services. The role involves providing advanced technical support for desktop computing environments by resolving complex hardware, software, networking, and enterprise system issues across various devices and acting as a technical lead and trainer.

Highlights

Provide advanced desktop support including hardware, software, networking, and enterprise systems across PC, Mac, thin clients, and tablets.
Serve as escalation point, technical lead, project resource, and trainer for staff and end users.
Strong knowledge required of Active Directory, Group Policy, Microsoft 365, Intune, VDI, and remote access solutions.
Solid networking fundamentals including TCP/IP, DNS, DHCP, VPN, Ethernet, and wireless standards.
Experience with Windows, Macintosh, IGEL, iOS, and Android operating systems.
Minimum three years of desktop support experience including hardware and software troubleshooting.
Proficiency with Microsoft Office 365 applications such as Outlook, Teams, OneDrive, SharePoint, Excel, Word, and PowerPoint.
Must work evenings, weekends, holidays, and on-call duty on a rotational basis.
Preferred certifications include CompTIA A+/Network+/Security+, Microsoft 365 Fundamentals, or VMware Certified Technical Associate.
Salary range: $38.19 to $66.49 per hour.