Edtech.com's Summary

Colibri Group is hiring a Campus Director. The Campus Director manages the overall performance and operations of the Gold Coast Schools site, including daily student activities, staff supervision, and maintaining business relationships. They drive revenue and customer service goals by overseeing administrative tasks, staff training, and operational compliance.

Highlights

Manage team providing information to students and prospective students about all courses and programs.
Promote upselling and cross-selling of Gold Coast Schools products and services.
Establish a professional, customer service-oriented atmosphere to maximize student satisfaction.
Partner with local B2B sales reps to maintain business relationships and position Gold Coast Schools as the preferred education choice.
Oversee campus staffing, operations, administrative tasks, and facility maintenance.
Analyze and report site and company performance statistics regularly.
Train and supervise customer service representatives and administrative staff, delegating duties appropriately.
Coordinate with program directors and instructor managers to ensure class coverage and resource availability.
Maintain internal and external campus relationships and ensure compliance with organizational policies.
Full-time position within the operations category requiring onsite presence.

Campus Director Full Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

The Campus Director position at Gold Coast Schools is responsible for the overall health and performance of the site(s) as well as the execution of all daily student activities. The Campus Director is also responsible for the management of onsite classrooms, campus administrative tasks, maintenance of internal and external relationships, and the training/supervision of all customer service and admins at the site. The Campus Director is measured by his or her success in achieving performance goals, including our revenue and customer service goals for our customer service representatives.

What You'll Do

Responsible for managing the team providing information to students and prospective students for all courses and programs offered by Gold Coast Schools.
Promotes upselling, and cross-selling of all Gold Coast Schools products and services.
Establishes a professional, customer service-oriented atmosphere in the pursuit of the highest level of customer satisfaction for all students and customers.
Partners with the local B2B sales rep to establish and maintain business to business relationships with local real estate and all other applicable business entities. Focused on ensuring Gold Coast Schools is their education choice.
Ensures their campus location is properly staffed and open during all regular operating hours.
Oversees the execution of all daily office management/administrative tasks: i.e. processing fingerprints for customers, class reconciliations, student certificates, deposit reports, physical inventory, inquiry callbacks, pre-paid registration reports, career event planning, classroom assignments (on and off site), facility preparation, clearing balances, ticket management, maintenance and security, etc.
Reviews site and company statistics on a daily, weekly and monthly basis. Reports findings to leadership on a daily, weekly, and monthly basis.
Plans and organizes the site to achieve maximum operational profitability, effectiveness and compliance with organizational goals, policies and procedures.
Works closely with other sites to answer questions, share ideas / resources and to help with coverage if needed.
Trains and supervises the daily performance of all customer service reps and admins. Delegates responsibilities appropriately.
Responsible for all aspects of property maintenance including exterior and interior up keeping.
Work with program directors and instructor managers to ensure coverage for all classes. Ensure that instructors always have all necessary resources available and in good working order (microphones, A/V equipment, batteries, markers, etc.).
Attend training, meetings and other events as needed

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

Original Job Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

What You'll Do

Responsible for managing the team providing information to students and prospective students for all courses and programs offered by Gold Coast Schools.
Promotes upselling, and cross-selling of all Gold Coast Schools products and services.
Establishes a professional, customer service-oriented atmosphere in the pursuit of the highest level of customer satisfaction for all students and customers.
Partners with the local B2B sales rep to establish and maintain business to business relationships with local real estate and all other applicable business entities. Focused on ensuring Gold Coast Schools is their education choice.
Ensures their campus location is properly staffed and open during all regular operating hours.
Oversees the execution of all daily office management/administrative tasks: i.e. processing fingerprints for customers, class reconciliations, student certificates, deposit reports, physical inventory, inquiry callbacks, pre-paid registration reports, career event planning, classroom assignments (on and off site), facility preparation, clearing balances, ticket management, maintenance and security, etc.
Reviews site and company statistics on a daily, weekly and monthly basis. Reports findings to leadership on a daily, weekly, and monthly basis.
Plans and organizes the site to achieve maximum operational profitability, effectiveness and compliance with organizational goals, policies and procedures.
Works closely with other sites to answer questions, share ideas / resources and to help with coverage if needed.
Trains and supervises the daily performance of all customer service reps and admins. Delegates responsibilities appropriately.
Responsible for all aspects of property maintenance including exterior and interior up keeping.
Work with program directors and instructor managers to ensure coverage for all classes. Ensure that instructors always have all necessary resources available and in good working order (microphones, A/V equipment, batteries, markers, etc.).
Attend training, meetings and other events as needed

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Campus Director

Edtech.com's Summary

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